FitMetrix experienced a minor incident on May 8, 2026 affecting Mindbody Web Software - Europe, Middle East, and Africa and Mindbody Web Software - North, Central, and South America and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 10:08 PM UTC
Status: Investigating Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available. Affected components Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance)
- resolved May 08, 2026, 10:48 PM UTC
Status: Resolved Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue. Affected components Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational)