FitMetrix incident

Mindbody Web Software - Point of Sale

Resolved after 34 minutes, affecting Mindbody Payment Processing, on April 13, 2026.

resolved Apr 13, 2026, 04:54 PM UTC

Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality.

Started
Apr 13, 2026, 04:19 PM UTC
Resolved
Apr 13, 2026, 04:54 PM UTC
Duration
34m
Detected by Pingoru
Apr 13, 2026, 04:19 PM UTC

Affected components

Mindbody Payment Processing

Update timeline

  1. investigating Apr 13, 2026, 04:19 PM UTC

    We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are intermittently experiencing an error when attempting to checkout through the point of sale screen. Thank you for your patience while we work to restore services. Our next update will be at 10:30AM PT.

  2. identified Apr 13, 2026, 04:31 PM UTC

    We have identified the issue impacting the Mindbody Web Software Point of Sale. Our engineering team has implemented a fix and we're monitoring to ensure system stability. There may be continued intermittent errors while the fix applies. Our next update will be at 10:00AM PT.

  3. resolved Apr 13, 2026, 04:54 PM UTC

    Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality.

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