FitMetrix experienced a minor incident on May 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 15, 2026, 06:35 PM UTC
Status: Monitoring On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state. By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
- resolved May 01, 2026, 08:34 PM UTC
Status: Resolved We have confirmed all pending transactions have been removed from affected cardholders bank statements.