Resolved after 16 days 1 hour, on April 15, 2026.
We have confirmed all pending transactions have been removed from affected cardholders bank statements.
Update timeline
- monitoring Apr 15, 2026, 06:35 PM UTC
On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state. By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
- resolved May 01, 2026, 08:34 PM UTC
We have confirmed all pending transactions have been removed from affected cardholders bank statements.
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