Fiskaly Outage History
Fiskaly is up right nowPingoru has recorded 53 incidents for Fiskaly: 39 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 2 | 74 of 744 (10%) |
| June 2026 | 4 | 32 of 720 (4%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 5 | 35 of 522 (7%) |
Incidents, newest first
Minor October 20, 2026 Unified API - Partial outage (LIVE environment) 8m SIGN IT, SIGN FR, SIGN PT
Started Oct 20, 2026, 12:43 PM UTC· resolved Oct 20, 2026, 12:51 PM UTC
- resolved Oct 20, 2026, 01:57 PM UTC
On 19.10.2026, between 14:43 and 14:51 CEST (12:43–12:51 UTC), the LIVE environment of the Unified API was partially unavailable for SIGN IT, SIGN FR and SIGN PT due to an issue on our side. During this window, some requests returned HTTP 500, 502 or 409, or timed out on the client side. The service has been fully operational since then. We are closely monitoring the system and have already put measures in place to prevent further occurrences. Some requests were processed successfully despite the error response. If your system recorded errors in this timeframe, please check whether the corresponding records already exist before resubmitting them, to avoid duplicates. If you're unsure about the outcome of a specific call, contact our support team at [email protected] and include the Organization or System ID and X-Idempotency-Key values involved, so we can investigate. We apologize for the inconvenience this may have caused.
Minor October 11, 2026 SIGN DE v2 - Degraded performance of TEST environment 1d 5h SIGN DE
Started Oct 11, 2026, 07:48 AM UTC· resolved Oct 12, 2026, 01:23 PM UTC
- identified Oct 11, 2026, 07:48 AM UTC
We are seeing an elevated rate of HTTP 500 errors for signing requests on TEST TSSs. Creating new TEST TSSs is affected, and updates to existing TEST TSSs may fail as well. Our team is working on a fix. This issue affects only the TEST environment. The LIVE environment and live signing operations are not affected. We apologize for the inconvenience.
- resolved Oct 12, 2026, 01:23 PM UTC
This incident has been resolved. The SIGN DE v2 TEST environment is fully operational again, including TSS creation, TSS updates and signing requests. Some TEST TSSs that existed before the incident may no longer work correctly. If one of your existing TEST TSSs shows errors, please create a new TEST TSS and use it instead. The LIVE environment and live signing operations were not affected at any time.
Minor October 8, 2026 SIGN DE v2 - Degraded performance 3h 35m SIGN DE
Started Oct 08, 2026, 01:39 PM UTC· resolved Oct 08, 2026, 05:15 PM UTC
- monitoring Oct 08, 2026, 01:39 PM UTC
On 08.10.2026, between 15:02 CEST (13:02 UTC) and 15:16 CEST (13:16 UTC), we experienced degraded performance affecting signing transactions. All systems are working as expected, response times are back to their normal levels. We will continue to monitor the system closely.
- monitoring Oct 08, 2026, 02:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2026, 05:15 PM UTC
Further analysis showed that integrators were not impacted during the given period. We are closing this incident.
Minor October 8, 2026 SIGN AT - SCU initialization requests fail 1h 16m SIGN AT
Started Oct 08, 2026, 10:09 AM UTC· resolved Oct 08, 2026, 11:25 AM UTC
- investigating Oct 08, 2026, 10:09 AM UTC
Requests to initialize Signature Creation Units (SCUs) are currently failing. We are investigating the issue and will provide updates shortly.
- resolved Oct 08, 2026, 11:25 AM UTC
This incident has been resolved. Initializing SCUs works as expected again. We apologize for the inconvenience.
Minor September 18, 2026 SIGN IT – Italian AdE Web Portal temporarily unavailable 2h 26m SIGN IT
Started Sep 18, 2026, 09:05 AM UTC· resolved Sep 18, 2026, 11:32 AM UTC
- identified Sep 18, 2026, 09:05 AM UTC
We are currently observing degraded performance on the Agenzia delle Entrate (AdE) side, starting at 10:38 CEST (08:38 UTC), affecting the transmission of receipts from SIGN IT to the "Fatture e Corrispettivi" web portal. We are monitoring the situation and will post updates as soon as more information becomes available.
- monitoring Sep 18, 2026, 10:26 AM UTC
We have been observing normal traffic flow since 12:10 CEST (10:10 UTC). The disruption was caused by downtime on the Agenzia delle Entrate's (AdE) "Fatture e Corrispettivi" portal. We will continue to monitor the situation closely.
- resolved Sep 18, 2026, 11:32 AM UTC
After close monitoring, we can confirm the service has been operating normally for the past hour. The AdE downtime is now resolved. We apologize for any inconvenience this may have caused. For more details on handling errors, please refer to our FAQ: https://support.fiskaly.com/hc/en-001/articles/26104165291932-SIGN-IT-Error-Handling-Guide
Minor July 28, 2026 SIGN IT - Degraded performance of transmission to Italian AdE Web Portal 1h 41m SIGN IT
Started Jul 28, 2026, 07:31 AM UTC· resolved Jul 28, 2026, 09:13 AM UTC
- investigating Jul 28, 2026, 07:31 AM UTC
An external issue is currently affecting the transmission of some receipts from SIGN IT to the "Fatture e Corrispettivi" Web Portal. We apologize for any inconvenience and will provide updates as soon as more information becomes available.
- resolved Jul 28, 2026, 09:13 AM UTC
Service performance has returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability. We apologize for any inconvenience this may have caused.
Notice July 14, 2026 SIGN DE - Short interruption and increased response times 6m SIGN DE
Started Jul 14, 2026, 08:44 AM UTC· resolved Jul 14, 2026, 08:50 AM UTC
- resolved Jul 14, 2026, 09:22 AM UTC
Today, 14.07.2026, from 10:44 to 10:50 CEST (08:44 to 08:50 UTC), some TSS instances experienced increased response times. We apologize for any inconvenience this may have caused.
Minor June 23, 2026 fiskaly HUB – Degraded Performance 42m fiskaly HUB
Started Jun 23, 2026, 09:04 AM UTC· resolved Jun 23, 2026, 09:47 AM UTC
- investigating Jun 23, 2026, 09:04 AM UTC
We are currently experiencing performance issues in connection with the fiskaly HUB, resulting in increased response times or loading failures. Our team is actively investigating the issue. The fiskaly APIs are not affected, signing and processing continue to work normally. We will share an update as soon as more information is available. Thank you for your patience.
- resolved Jun 23, 2026, 09:47 AM UTC
The performance issues affecting the fiskaly HUB have been resolved. The HUB is fully operational again, with normal response times and loading behavior. The fiskaly APIs were not affected at any time, signing and processing continued to work normally throughout. Thank you for your patience.
Minor June 22, 2026 SIGN AT - Degraded performance 1d 6h SIGN AT
Started Jun 22, 2026, 12:39 PM UTC· resolved Jun 23, 2026, 07:38 PM UTC
- investigating Jun 22, 2026, 12:39 PM UTC
We are currently experiencing an elevated number of timeouts and errors. Our team is investigating the issue and will provide updates as soon as possible.
- investigating Jun 22, 2026, 02:55 PM UTC
A small number of requests is failing with HTTP 500 (Internal Server Error). Our team is working on the analysis and resolution. As a temporary workaround, affected requests can be retried after a brief delay. We will provide updates as our investigation progresses.
- resolved Jun 23, 2026, 07:38 PM UTC
This incident has been resolved.
Notice June 17, 2026 SIGN IT - Increased Timeouts 33m SIGN IT
Started Jun 17, 2026, 08:22 AM UTC· resolved Jun 17, 2026, 08:55 AM UTC
- resolved Jun 17, 2026, 09:10 AM UTC
Between 10:22 and 10:55 CEST, we observed increased timeouts on the SIGN IT service. All systems are now fully operational. We apologize for the disruption caused and will continue to monitor closely to prevent a recurrence.
Minor May 18, 2026 SUBMIT DE - Degraded performance of transmitting Submissions to ELSTER portal 58m SUBMIT DE
Started May 18, 2026, 02:45 PM UTC· resolved May 18, 2026, 03:43 PM UTC
- investigating May 18, 2026, 02:45 PM UTC
Due to an unforeseen change in ELSTER, the final Transmission to the portal has been impaired since today around 10:35 CEST (08:45 UTC). The issue is ongoing. The team is currently working on a solution. We apologize for any inconvenience and will keep you updated.
- resolved May 18, 2026, 03:43 PM UTC
The incident has been resolved. Please re-trigger failed transmissions.
Minor April 14, 2026 SUBMIT DE: Increased number of timeouts and errors 1h 27m SUBMIT DE
Started Apr 14, 2026, 06:55 AM UTC· resolved Apr 14, 2026, 08:23 AM UTC
- identified Apr 14, 2026, 06:55 AM UTC
Since ~11:55 CEST (09:55 UTC) on 13.04.2026 SUBMIT DE shows a increased number of timeouts and errors for some customers then creating a submission in TEST or LIVE environment. The reason is identified and we are working on a solution.
- resolved Apr 14, 2026, 08:23 AM UTC
The issue was resolved with 09:45 CEST (07:45 UTC).
Notice April 9, 2026 SIGN DE - Increased number of timeouts 3h 20m SIGN DE
Started Apr 09, 2026, 10:14 AM UTC· resolved Apr 09, 2026, 01:34 PM UTC
- resolved Apr 09, 2026, 03:25 PM UTC
On Saturday, 04.04.2026, some TSS instances experienced increased timeouts during the following periods: 12:14-12:27 CEST (10:14-10:27 UTC) 12:50-12:56 CEST (10:50-10:56 UTC) 13:52-13:56 CEST (11:52-11:56 UTC) 15:30-15:34 CEST (13:30-13:34 UTC) We apologize for any inconvenience this may have caused.
Minor March 22, 2026 SIGN IT - Rare Authentication Performance Issues 1h 30m SIGN IT
Started Mar 22, 2026, 07:08 PM UTC· resolved Mar 22, 2026, 08:39 PM UTC
- investigating Mar 22, 2026, 07:08 PM UTC
Following the completion of the scheduled maintenance, some authentication flows are currently experiencing degraded performance in rare cases. We are actively investigating the issue and will provide updates as soon as more information becomes available.
- resolved Mar 22, 2026, 08:39 PM UTC
The issue affecting some authentication flows has been resolved. Systems are operating normally again. We will continue to monitor the situation to ensure stability.
Minor February 26, 2026 SIGN DE - Increased error rate 5d 3h SIGN DE
Started Feb 26, 2026, 12:40 PM UTC· resolved Mar 03, 2026, 03:58 PM UTC
- monitoring Feb 26, 2026, 12:40 PM UTC
We have temporarily experienced increased error rates yesterday between 18:00 CET (17:00 UTC) and 22:00 CET (21:00 UTC) and today between 12:38 CET (11:38 UTC) and 12:48 CET (11:48 UTC). We are currently investigating possible root causes and are also actively monitoring the system.
- monitoring Feb 26, 2026, 02:33 PM UTC
We are currently still investigating the root cause resulting in temporary errors and will provide further updates shortly.
- monitoring Feb 26, 2026, 06:47 PM UTC
We are monitoring the situation and still investigating the root cause resulting in temporary errors.
- investigating Feb 27, 2026, 11:35 AM UTC
We experience increased error rates again starting with 12:12 CET (11:12 UTC) up to 12:32 CET (11:32 UTC). We are currently investigating possible root causes.
- monitoring Mar 02, 2026, 03:59 PM UTC
The experienced increased error rates happened not any more since Saturday, 28.02.2026 10:25 CET (09:25 UTC) to 10:35 CET (09:35 UTC). We are actively monitoring the system still, but since the last occurrence all services were available and processing as expected.
- resolved Mar 03, 2026, 03:58 PM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Minor February 17, 2026 SIGN IT - Temporary 500 and timeout errors 2h 39m SIGN IT
Started Feb 17, 2026, 10:34 AM UTC· resolved Feb 17, 2026, 01:14 PM UTC
- monitoring Feb 17, 2026, 10:34 AM UTC
SIGN IT temporarily experienced 500 and timeout errors. Error rates are returning to normal levels. Our engineering team is taking care of the situation and continues to monitor the system. Thank you for your patience.
- resolved Feb 17, 2026, 01:14 PM UTC
A hot-fix mitigation has been successfully deployed, and error rates have stabilized. No further 500 errors have been observed since 11:03 CET (10:03 UTC). Our engineering team continues to monitor the system and will ship additional hot-fix improvements throughout the day to ensure continued stability.
Notice February 17, 2026 SIGN DE v2 degraded performance 8h 8m SIGN DE
Started Feb 17, 2026, 09:31 AM UTC· resolved Feb 17, 2026, 05:40 PM UTC
- monitoring Feb 17, 2026, 09:31 AM UTC
Between 10:20 CET (09:20 UTC) and 10:25 CET (09:25 UTC) operations experienced timeouts or high latency. The issue was identified and resolved.
- resolved Feb 17, 2026, 05:40 PM UTC
This incident has been resolved.
Minor February 14, 2026 SIGN IT - Increased 500 and timeout errors 56m SIGN IT
Started Feb 14, 2026, 04:57 PM UTC· resolved Feb 14, 2026, 05:53 PM UTC
- investigating Feb 14, 2026, 04:57 PM UTC
We are currently experiencing increased 500 and timeout errors in SIGN IT. This may result in degraded performance and delayed responses for some requests. Our team is investigating the issue with high priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Feb 14, 2026, 05:53 PM UTC
The previously observed increase in 500 and timeout errors in SIGN IT has been resolved. Service performance has returned to normal levels, and all systems are operating as expected. We will continue to monitor the situation closely to ensure ongoing stability and consistent service quality. Thank you for your patience and understanding.
Minor January 30, 2026 RECEIPT - Degraded performance in digital receipt PDF file generation 5d 18h RECEIPT
Started Jan 30, 2026, 03:55 PM UTC· resolved Feb 05, 2026, 10:26 AM UTC
- investigating Jan 30, 2026, 03:55 PM UTC
We are currently experiencing decreased performance in creating digital receipt PDF files. The team is investigating the issue. We apologize for the inconvenience.
- resolved Feb 05, 2026, 10:26 AM UTC
The incident has been resolved. The underlying issue has been addressed, and receipt PDF generation is now operating as expected.
Notice November 28, 2025 SIGN DE v2 degraded performance on signing requests 10m
Started Nov 28, 2025, 12:50 PM UTC· resolved Nov 28, 2025, 01:00 PM UTC
- resolved Nov 28, 2025, 01:18 PM UTC
The latency of the signing requests for some TSSs was significantly increased between 13:50 CET (12:50 UTC) and 14:00 CET (13:00 UTC). The service recovered and latency is back to normal.
Minor November 24, 2025 SIGN IT – Degraded performance of transmission to Italian AdE Web Portal 11h 9m SIGN IT
Started Nov 24, 2025, 10:02 AM UTC· resolved Nov 24, 2025, 09:12 PM UTC
- investigating Nov 24, 2025, 10:02 AM UTC
We are currently experiencing disruptions affecting the transmission of some receipts from SIGN IT to the "Fatture e Corrispettivi" Web Portal. Our team is actively investigating the root cause and working on a hot-fix release. We apologize for any inconvenience and will provide updates as soon as more information becomes available.
- resolved Nov 24, 2025, 09:12 PM UTC
This incident has been resolved.
Critical November 18, 2025 Temporary SIGN DE v2 outage 32m SIGN DE
Started Nov 18, 2025, 11:48 AM UTC· resolved Nov 18, 2025, 12:20 PM UTC
- investigating Nov 18, 2025, 11:48 AM UTC
Due to an incident signature service requests cannot be processed since 12:34 CET (11:34 UTC). We're investigating the issue.
- investigating Nov 18, 2025, 12:08 PM UTC
We are observing higher latency and increased 500 errors on SIGN DE V2. Analysis is ongoing, and we will post an update as soon as more information is available.
- monitoring Nov 18, 2025, 12:20 PM UTC
The incident has been resolved. Transaction rates and response times have recovered, and timeouts are no longer being observed. The team is currently analyzing the root cause and implementing measures to prevent recurrence.
- resolved Nov 18, 2025, 12:20 PM UTC
This incident has been resolved.
Minor November 10, 2025 Authentication Server high CPU load 50m SIGN DE, Management API, SIGN AT, SIGN ES and 6 more
Started Nov 10, 2025, 12:55 PM UTC· resolved Nov 10, 2025, 01:46 PM UTC
- investigating Nov 10, 2025, 12:55 PM UTC
The last Authentication Server Maintenance has caused a high CPU load which effects all services besides the authentication service itself.
- resolved Nov 10, 2025, 01:46 PM UTC
The issue was a unexpected high CPU load after a configuration change on the authentication server side. As a result, affected clients may receive 401 Unauthorized responses. In such cases, please generate a new token using your API key and API secret. We appreciate your understanding and apologize for any inconvenience caused.
Notice November 7, 2025 SIGN IT - Transmission Outage to the Italian AdE Web Portal 2h SIGN IT
Started Nov 07, 2025, 10:00 AM UTC· resolved Nov 07, 2025, 12:00 PM UTC
- resolved Nov 07, 2025, 12:52 PM UTC
We experienced an internal issue that temporarily affected all transmissions through SIGN IT. The disruption occurred on 07.11.2025, between 11:00 CET (10:00 UTC) and 13:00 CET (12:00 UTC). The issue has been identified and is currently under investigation. Services are now fully operational again. We apologize for any inconvenience this may have caused.
Notice October 30, 2025 SIGN IT – Transmission Outage to the Italian AdE Web Portal – SIGN IT
Started Oct 30, 2025, 03:57 PM UTC· resolved Oct 30, 2025, 03:57 PM UTC
- resolved Oct 30, 2025, 03:57 PM UTC
On October 29th, we experienced an unexpected unavailability of the external service "Fatture e Corrispettivi" portal, which affected transmissions through SIGN IT. The disruption occurred approximately between 09:40 and 11:40, and again between 21:40 and 23:40. We apologize for any inconvenience this may have caused.