Firetext Outage History

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Firetext had 12 outages in the last 2 years totaling 90h 15m of downtime — averaging 0.5 incidents per month.

There were 12 Firetext outages since August 21, 2024 totaling 90h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.firetext.co.uk

Notice June 16, 2026

Vodafone degradation of MT, MO and DR delivery

Detected by Pingoru
Jun 16, 2026, 09:01 PM UTC
Resolved
Jun 17, 2026, 07:53 AM UTC
Duration
10h 51m
Affected: Outbound SMSInbound SMS
Timeline · 3 updates
  1. investigating Jun 16, 2026, 09:01 PM UTC

    We are aware of some degradation with SMS performance to and from Vodafone starting at 18:53 BST. MT, MO and DR deliveries maybe affected or delayed.

  2. monitoring Jun 16, 2026, 10:24 PM UTC

    A fix has been implemented with new Vodafone messages delivering as of 21:23 BST and delivery receipts for earlier messages are now coming in.

  3. resolved Jun 17, 2026, 07:53 AM UTC

    This incident has been resolved as of 16/06/26 23:06 BST

Read the full incident report →

Minor May 14, 2026

Lebara degradation of MT, MO and DR delivery

Detected by Pingoru
May 14, 2026, 10:27 AM UTC
Resolved
May 14, 2026, 12:32 PM UTC
Duration
2h 5m
Affected: Outbound SMS
Timeline · 2 updates
  1. investigating May 14, 2026, 10:27 AM UTC

    We are aware of some degradation with SMS performance to Lebara starting at 11:00 BST. MT, MO and DR deliveries maybe affected or delayed.

  2. resolved May 14, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

Hosting Provider Connectivity

Detected by Pingoru
May 11, 2026, 02:41 PM UTC
Resolved
May 12, 2026, 03:43 PM UTC
Duration
1d 1h
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Timeline · 3 updates
  1. investigating May 11, 2026, 02:41 PM UTC

    We are currently experiencing intermittent connectivity issues with our hosting provider and are continuing to investigate.

  2. monitoring May 11, 2026, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2026, 03:43 PM UTC

    We have continued to monitor for 24 hours and have observed no further occurrences.

Read the full incident report →

Minor April 23, 2026

O2 degradation of MT, MO and DR delivery

Detected by Pingoru
Apr 23, 2026, 12:50 PM UTC
Resolved
Apr 23, 2026, 03:58 PM UTC
Duration
3h 8m
Affected: Outbound SMSInbound SMS
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:50 PM UTC

    We are aware of some degradation with SMS performance to and from O2 starting at 13:07 BST. MT, MO and DR deliveries maybe affected or delayed.

  2. monitoring Apr 23, 2026, 01:36 PM UTC

    We have received an update stating this incident has been resolved at 14:30 BST and are continuing to monitor.

  3. resolved Apr 23, 2026, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

Intermittant Upstream Connectivity Issues

Detected by Pingoru
Dec 16, 2025, 01:35 PM UTC
Resolved
Dec 16, 2025, 08:57 PM UTC
Duration
7h 21m
Affected: APIApplicationOutbound SMSInbound SMSURL Shortener
Timeline · 4 updates
  1. investigating Dec 16, 2025, 01:35 PM UTC

    Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.

  2. investigating Dec 16, 2025, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2025, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

URL shortener and opt-out page degradation

Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 05:31 PM UTC
Duration
5h 20m
Affected: URL Shortener
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:11 PM UTC

    We are aware of an on-going issue with Cloudflare, our DNS resolution and captcha provider from 11:30 (GMT). Some users may experience issues when using the URL shortener and opt-out landing pages.

  2. monitoring Nov 18, 2025, 04:23 PM UTC

    Cloudflare have fixed the issue and we're continuing to monitor. The URL shortener and optout pages should now be functioning correctly.

  3. resolved Nov 18, 2025, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Messages not being received on our EE Reply Numbers

Detected by Pingoru
Nov 04, 2025, 10:02 AM UTC
Resolved
Nov 05, 2025, 09:24 AM UTC
Duration
23h 22m
Affected: Outbound SMSInbound SMS
Timeline · 7 updates
  1. investigating Nov 04, 2025, 10:02 AM UTC

    We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. We're working to identify and rectify the issue, the messages should deliver once re-connected.

  2. investigating Nov 04, 2025, 05:07 PM UTC

    We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.

  3. investigating Nov 04, 2025, 05:08 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 04, 2025, 08:26 PM UTC

    A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

  5. monitoring Nov 04, 2025, 08:26 PM UTC

    A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

  6. monitoring Nov 04, 2025, 08:28 PM UTC

    A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

  7. resolved Nov 05, 2025, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 8, 2025

EE degradation of MT, MO and DR delivery

Detected by Pingoru
Aug 08, 2025, 10:53 AM UTC
Resolved
Aug 08, 2025, 02:28 PM UTC
Duration
3h 35m
Affected: Outbound SMSInbound SMS
Timeline · 3 updates
  1. investigating Aug 08, 2025, 10:53 AM UTC

    We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.

  2. monitoring Aug 08, 2025, 01:08 PM UTC

    We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.

  3. resolved Aug 08, 2025, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 18, 2025

Minor Degradation with VMO2

Detected by Pingoru
Jul 18, 2025, 12:37 PM UTC
Resolved
Jul 18, 2025, 02:35 PM UTC
Duration
1h 57m
Timeline · 2 updates
  1. monitoring Jul 18, 2025, 12:37 PM UTC

    We are aware of some minor degradation with SMS performance towards VMO2 earlier today between 11:15-11:45, but we can see that performance has now stabilised.

  2. resolved Jul 18, 2025, 02:35 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor January 13, 2025

O2UK Delays

Detected by Pingoru
Jan 13, 2025, 12:31 PM UTC
Resolved
Jan 13, 2025, 03:57 PM UTC
Duration
3h 26m
Affected: Outbound SMS
Timeline · 4 updates
  1. investigating Jan 13, 2025, 12:31 PM UTC

    We are currently observing some delays with O2UK and are investigating.

  2. investigating Jan 13, 2025, 01:50 PM UTC

    O2UK are aware of the issue and are investigating.

  3. monitoring Jan 13, 2025, 02:13 PM UTC

    O2UK have implemented a fix, and we are monitoring.

  4. resolved Jan 13, 2025, 03:57 PM UTC

    Our monitoring shows connectivity towards O2UK is now stable, so this incident is now being marked as resolved.

Read the full incident report →

Minor December 9, 2024

Intermittent Connectivity

Detected by Pingoru
Dec 09, 2024, 09:42 PM UTC
Resolved
Dec 09, 2024, 10:59 PM UTC
Duration
1h 16m
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Timeline · 3 updates
  1. investigating Dec 09, 2024, 09:42 PM UTC

    We are currently investigating intermittent connectivity for some users with our upstream hosting providers.

  2. monitoring Dec 09, 2024, 10:13 PM UTC

    The connectivity has stabilised and we're continuing to monitor.

  3. resolved Dec 09, 2024, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2024

Degraded performance

Detected by Pingoru
Aug 21, 2024, 10:11 AM UTC
Resolved
Aug 21, 2024, 12:59 PM UTC
Duration
2h 48m
Affected: APIApplication
Timeline · 4 updates
  1. investigating Aug 21, 2024, 10:11 AM UTC

    We are currently investigating degraded performance across the API and application.

  2. identified Aug 21, 2024, 10:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2024, 10:58 AM UTC

    Degraded performance resulting from connectivity issues has been fixed and we are monitoring the systems.

  4. resolved Aug 21, 2024, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →