Firetext incident

Intermittant Upstream Connectivity Issues

Minor Resolved View vendor source →

Firetext experienced a minor incident on December 16, 2025 affecting API and Application and 1 more component, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 01:35 PM UTC
Resolved
Dec 16, 2025, 08:57 PM UTC
Duration
7h 21m
Detected by Pingoru
Dec 16, 2025, 01:35 PM UTC

Affected components

APIApplicationOutbound SMSInbound SMSURL Shortener

Update timeline

  1. investigating Dec 16, 2025, 01:35 PM UTC

    Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.

  2. investigating Dec 16, 2025, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2025, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 08:57 PM UTC

    This incident has been resolved.