Firetext experienced a minor incident on July 1, 2026 affecting Inbound SMS, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound SMS
Update timeline
- investigating Jul 01, 2026, 08:42 AM UTC
We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.
- monitoring Jul 01, 2026, 09:16 AM UTC
The issue has been identified and a fix has been implemented. Customers affected should start seeing inbound messages.
- resolved Jul 01, 2026, 03:18 PM UTC
This incident has now been resolved. Inbound messages were affected for a small number of customers, who have been notified, between 26/06/26 21:30 BST and 01/07/26 09:50 BST.