Firetext Outage History

Firetext had 10 outages in the last 2 years totaling 105h 25m of downtime — averaging 0.4 incidents per month.

There were 10 Firetext outages since July 18, 2025 totaling 105h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.firetext.co.uk

Notice June 26, 2026

Connectivity Issues

Detected by Pingoru: Jun 26, 2026, 10:50 AM UTC
Resolved: Jun 27, 2026, 09:31 AM UTC
Duration: 22h 41m

Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite

Timeline · 4 updates

investigating Jun 26, 2026, 10:50 AM UTC

We are currently investigating connectivity issues to our web application and API.
identified Jun 26, 2026, 01:36 PM UTC

We have identified the ongoing issue and our team is working with our hosting providers to get the problem rectified.
monitoring Jun 26, 2026, 03:19 PM UTC

The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.
resolved Jun 27, 2026, 09:31 AM UTC

This incident has been resolved as of 26/06/26 22:30

Read the full incident report →

Notice June 16, 2026

Vodafone degradation of MT, MO and DR delivery

Detected by Pingoru: Jun 16, 2026, 09:01 PM UTC
Resolved: Jun 17, 2026, 07:53 AM UTC
Duration: 10h 51m

Affected: Outbound SMSInbound SMS

Timeline · 3 updates

investigating Jun 16, 2026, 09:01 PM UTC

We are aware of some degradation with SMS performance to and from Vodafone starting at 18:53 BST. MT, MO and DR deliveries maybe affected or delayed.
monitoring Jun 16, 2026, 10:24 PM UTC

A fix has been implemented with new Vodafone messages delivering as of 21:23 BST and delivery receipts for earlier messages are now coming in.
resolved Jun 17, 2026, 07:53 AM UTC

This incident has been resolved as of 16/06/26 23:06 BST

Read the full incident report →

Minor May 14, 2026

Lebara degradation of MT, MO and DR delivery

Detected by Pingoru: May 14, 2026, 10:27 AM UTC
Resolved: May 14, 2026, 12:32 PM UTC
Duration: 2h 5m

Affected: Outbound SMS

Timeline · 2 updates

investigating May 14, 2026, 10:27 AM UTC

We are aware of some degradation with SMS performance to Lebara starting at 11:00 BST. MT, MO and DR deliveries maybe affected or delayed.
resolved May 14, 2026, 12:32 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

Hosting Provider Connectivity

Detected by Pingoru: May 11, 2026, 02:41 PM UTC
Resolved: May 12, 2026, 03:43 PM UTC
Duration: 1d 1h

Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite

Timeline · 3 updates

investigating May 11, 2026, 02:41 PM UTC

We are currently experiencing intermittent connectivity issues with our hosting provider and are continuing to investigate.
monitoring May 11, 2026, 03:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 12, 2026, 03:43 PM UTC

We have continued to monitor for 24 hours and have observed no further occurrences.

Read the full incident report →

Minor April 23, 2026

O2 degradation of MT, MO and DR delivery

Detected by Pingoru: Apr 23, 2026, 12:50 PM UTC
Resolved: Apr 23, 2026, 03:58 PM UTC
Duration: 3h 8m

Affected: Outbound SMSInbound SMS

Timeline · 3 updates

investigating Apr 23, 2026, 12:50 PM UTC

We are aware of some degradation with SMS performance to and from O2 starting at 13:07 BST. MT, MO and DR deliveries maybe affected or delayed.
monitoring Apr 23, 2026, 01:36 PM UTC

We have received an update stating this incident has been resolved at 14:30 BST and are continuing to monitor.
resolved Apr 23, 2026, 03:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

Intermittant Upstream Connectivity Issues

Detected by Pingoru: Dec 16, 2025, 01:35 PM UTC
Resolved: Dec 16, 2025, 08:57 PM UTC
Duration: 7h 21m

Affected: APIApplicationOutbound SMSInbound SMSURL Shortener

Timeline · 4 updates

investigating Dec 16, 2025, 01:35 PM UTC

Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.
investigating Dec 16, 2025, 01:44 PM UTC

We are continuing to investigate this issue.
monitoring Dec 16, 2025, 04:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 16, 2025, 08:57 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

URL shortener and opt-out page degradation

Detected by Pingoru: Nov 18, 2025, 12:11 PM UTC
Resolved: Nov 18, 2025, 05:31 PM UTC
Duration: 5h 20m

Affected: URL Shortener

Timeline · 3 updates

investigating Nov 18, 2025, 12:11 PM UTC

We are aware of an on-going issue with Cloudflare, our DNS resolution and captcha provider from 11:30 (GMT). Some users may experience issues when using the URL shortener and opt-out landing pages.
monitoring Nov 18, 2025, 04:23 PM UTC

Cloudflare have fixed the issue and we're continuing to monitor. The URL shortener and optout pages should now be functioning correctly.
resolved Nov 18, 2025, 05:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Messages not being received on our EE Reply Numbers

Detected by Pingoru: Nov 04, 2025, 10:02 AM UTC
Resolved: Nov 05, 2025, 09:24 AM UTC
Duration: 23h 22m

Affected: Outbound SMSInbound SMS

Timeline · 7 updates

investigating Nov 04, 2025, 10:02 AM UTC

We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. We're working to identify and rectify the issue, the messages should deliver once re-connected.
investigating Nov 04, 2025, 05:07 PM UTC

We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.
investigating Nov 04, 2025, 05:08 PM UTC

We are continuing to investigate this issue.
investigating Nov 04, 2025, 08:26 PM UTC

A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
monitoring Nov 04, 2025, 08:26 PM UTC

A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
monitoring Nov 04, 2025, 08:28 PM UTC

A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
resolved Nov 05, 2025, 09:24 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 8, 2025

EE degradation of MT, MO and DR delivery

Detected by Pingoru: Aug 08, 2025, 10:53 AM UTC
Resolved: Aug 08, 2025, 02:28 PM UTC
Duration: 3h 35m

Affected: Outbound SMSInbound SMS

Timeline · 3 updates

investigating Aug 08, 2025, 10:53 AM UTC

We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.
monitoring Aug 08, 2025, 01:08 PM UTC

We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.
resolved Aug 08, 2025, 02:28 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 18, 2025

Minor Degradation with VMO2

Detected by Pingoru: Jul 18, 2025, 12:37 PM UTC
Resolved: Jul 18, 2025, 02:35 PM UTC
Duration: 1h 57m

Timeline · 2 updates

monitoring Jul 18, 2025, 12:37 PM UTC

We are aware of some minor degradation with SMS performance towards VMO2 earlier today between 11:15-11:45, but we can see that performance has now stabilised.
resolved Jul 18, 2025, 02:35 PM UTC

This incident is now resolved.

Read the full incident report →