Firetext incident

EE degradation of MT, MO and DR delivery

Notice Resolved View vendor source →

Firetext experienced a notice incident on August 8, 2025 affecting Outbound SMS and Inbound SMS, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 10:53 AM UTC
Resolved
Aug 08, 2025, 02:28 PM UTC
Duration
3h 35m
Detected by Pingoru
Aug 08, 2025, 10:53 AM UTC

Affected components

Outbound SMSInbound SMS

Update timeline

  1. investigating Aug 08, 2025, 10:53 AM UTC

    We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.

  2. monitoring Aug 08, 2025, 01:08 PM UTC

    We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.

  3. resolved Aug 08, 2025, 02:28 PM UTC

    This incident has been resolved.