Finalsite incident
Web Community Manager: Login & Performance Issues
Finalsite experienced a major incident on June 6, 2025 affecting Web Community Manager, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 03:23 PM UTC
We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.
- identified Jun 06, 2025, 05:33 PM UTC
The root issue has been identified, and we are working to roll out a fix to all affected websites. We will provide an additional update as soon as possible.
- monitoring Jun 06, 2025, 07:02 PM UTC
A fix has been implemented for this issue, and we are seeing logins and site performance operating as expected. Thank you for your patience. If you see any residual issues please contact WCM Support.
- resolved Jun 06, 2025, 09:01 PM UTC
This incident has been resolved.