Finalsite incident
Messages Incident: Some Recipients are Mistakenly Being Suppressed Due to "Not Found" Error
Finalsite experienced a minor incident on June 13, 2025 affecting Messages XR, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2025, 05:12 PM UTC
We are currently receiving intermittent reports that some email recipients are being mistakenly suppressed with the error message "Not Found." This issue stems from a recent change implemented by our email provider. We are actively working with the provider to resolve the root cause. In the meantime, our developers are clearing affected suppressions to help mitigate the impact. If you require assistance with clearing these suppressions, please reach out to our Support Team, and we will be happy to assist you. We apologize for any inconvenience this may cause and will post updates as more information becomes available.
- resolved Jun 16, 2025, 07:57 PM UTC
Our provider has resolved the issue that resulted in certain email recipients being suppressed. If you require any further assistance, please reach out to our Support Team.