Finalsite incident

Mass Notification – Messages Not Sending for a Subset of Clients

Major Resolved View vendor source →

Finalsite experienced a major incident on July 22, 2025 affecting Mass Notifications and Messages XR Enterprise, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 02:36 PM UTC
Resolved
Jul 22, 2025, 03:51 PM UTC
Duration
1h 14m
Detected by Pingoru
Jul 22, 2025, 02:36 PM UTC

Affected components

Mass NotificationsMessages XR Enterprise

Update timeline

  1. investigating Jul 22, 2025, 02:36 PM UTC

    Our development team has discovered an issue that is causing some messages to get stuck in a Current status without any sending. This is identifiable by the Current status and an empty progress bar. We are working to resolve this as quickly as possible. If you are affected by this issue and need an emergency message sent out, please contact the support team and we will assist you in getting the message out. We apologize for the inconvenience.

  2. resolved Jul 22, 2025, 03:51 PM UTC

    The issue has been resolved, and all messages are once again sending. Thank you for your patience while we worked on the resolution.