Finalsite incident

SMS Sending Delay

Minor Resolved View vendor source →

Finalsite experienced a minor incident on August 4, 2025 affecting Mass Notifications and Messages XR Enterprise, lasting 20h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 07:15 PM UTC
Resolved
Aug 05, 2025, 03:35 PM UTC
Duration
20h 19m
Detected by Pingoru
Aug 04, 2025, 07:15 PM UTC

Affected components

Mass NotificationsMessages XR Enterprise

Update timeline

  1. investigating Aug 04, 2025, 07:15 PM UTC

    For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution. We apologize for any inconvenience this may cause.

  2. resolved Aug 05, 2025, 03:35 PM UTC

    Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.