Finalsite experienced a minor incident on August 15, 2025 affecting Mass Notifications and Messages XR Enterprise, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 08:17 PM UTC
Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.
- resolved Aug 19, 2025, 02:16 PM UTC
Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected. We appreciate your patience as we worked to resolve this issue.