Fin AI incident

[AU Hosting] Fin failures in Australia region

Resolved after 11 minutes, affecting Fin AI Agent and Inbox and 1 more, on September 3, 2026.

resolved Sep 03, 2026, 02:41 PM UTC

This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour

Started
Sep 03, 2026, 02:29 PM UTC
Resolved
Sep 03, 2026, 02:41 PM UTC
Duration
11m
Detected by Pingoru
Sep 03, 2026, 02:29 PM UTC

Affected components

Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannel

Update timeline

  1. investigating Sep 03, 2026, 02:29 PM UTC

    We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

  2. monitoring Sep 03, 2026, 02:38 PM UTC

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  3. resolved Sep 03, 2026, 02:41 PM UTC

    This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour

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