Fin AI incident
[US Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox
Minor Vendor's status page →
Resolved after 12 minutes, affecting Inbox, on October 14, 2026.
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
Affected components
Inbox
Update timeline
- investigating Oct 14, 2026, 05:43 PM UTC
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
- resolved Oct 14, 2026, 05:55 PM UTC
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
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