Fin AI Outage History

Fin AI had 18 outages in the last 2 years totaling 27h 17m of downtime, averaging 0.7 incidents per month.

There were 18 Fin AI outages since August 3, 2026 totaling 27h 17m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: finstatus.com

Minor October 14, 2026

[AU Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox

Detected by Pingoru: Oct 14, 2026, 05:43 PM UTC
Resolved: Oct 14, 2026, 05:55 PM UTC
Duration: 12m

Affected: Inbox

Timeline · 2 updates

investigating Oct 14, 2026, 05:43 PM UTC

Status: Investigating We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk. Affected components Inbox (Degraded performance)
resolved Oct 14, 2026, 05:55 PM UTC

Status: Resolved Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption. Affected components Inbox (Operational)

Read the full incident report →

Minor October 14, 2026

[EU Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox

Detected by Pingoru: Oct 14, 2026, 05:43 PM UTC
Resolved: Oct 14, 2026, 05:55 PM UTC
Duration: 12m

Affected: Inbox

Timeline · 2 updates

investigating Oct 14, 2026, 05:43 PM UTC

Status: Investigating We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk. Affected components Inbox (Degraded performance)
resolved Oct 14, 2026, 05:55 PM UTC

Status: Resolved Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption. Affected components Inbox (Operational)

Read the full incident report →

Minor October 14, 2026

[US Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox

Detected by Pingoru: Oct 14, 2026, 05:43 PM UTC
Resolved: Oct 14, 2026, 05:55 PM UTC
Duration: 12m

Affected: Inbox

Timeline · 2 updates

investigating Oct 14, 2026, 05:43 PM UTC

Status: Investigating We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk. Affected components Inbox (Degraded performance)
resolved Oct 14, 2026, 05:55 PM UTC

Status: Resolved Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption. Affected components Inbox (Operational)

Read the full incident report →

Minor September 16, 2026

[AU Hosting] Issues with Fin for Salesforce

Detected by Pingoru: Sep 16, 2026, 11:51 AM UTC
Resolved: Sep 16, 2026, 05:19 PM UTC
Duration: 5h 27m

Affected: Other

Timeline · 2 updates

monitoring Sep 16, 2026, 11:51 AM UTC

Status: Monitoring Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more. Affected components Other (Degraded performance)
resolved Sep 16, 2026, 05:19 PM UTC

Status: Resolved All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433 Affected components Other (Operational)

Read the full incident report →

Minor September 16, 2026

[EU Hosting] Issues with Fin for Salesforce

Detected by Pingoru: Sep 16, 2026, 11:51 AM UTC
Resolved: Sep 16, 2026, 05:19 PM UTC
Duration: 5h 27m

Affected: Other

Timeline · 2 updates

monitoring Sep 16, 2026, 11:51 AM UTC

Status: Monitoring Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more. Affected components Other (Degraded performance)
resolved Sep 16, 2026, 05:19 PM UTC

Status: Resolved All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433 Affected components Other (Operational)

Read the full incident report →

Minor September 16, 2026

[US Hosting] Issues with Fin for Salesforce

Detected by Pingoru: Sep 16, 2026, 11:51 AM UTC
Resolved: Sep 16, 2026, 05:19 PM UTC
Duration: 5h 27m

Affected: Other

Timeline · 2 updates

monitoring Sep 16, 2026, 11:51 AM UTC

Status: Monitoring Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more. Affected components Other (Degraded performance)
resolved Sep 16, 2026, 05:19 PM UTC

Status: Resolved All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433 Affected components Other (Operational)

Read the full incident report →

Minor September 9, 2026

[AU Hosting] Messenger Help Articles not displaying

Detected by Pingoru: Sep 09, 2026, 03:55 PM UTC
Resolved: Sep 09, 2026, 04:05 PM UTC
Duration: 9m

Affected: Web MessengerMobile Messenger

Timeline · 2 updates

investigating Sep 09, 2026, 03:55 PM UTC

Status: Investigating We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Mobile Messenger (Degraded performance) Web Messenger (Degraded performance)
resolved Sep 09, 2026, 04:05 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) Web Messenger (Operational)

Read the full incident report →

Minor September 9, 2026

[EU Hosting] Messenger Help Articles not displaying

Detected by Pingoru: Sep 09, 2026, 03:55 PM UTC
Resolved: Sep 09, 2026, 04:05 PM UTC
Duration: 9m

Affected: Web MessengerMobile Messenger

Timeline · 2 updates

investigating Sep 09, 2026, 03:55 PM UTC

Status: Investigating We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Mobile Messenger (Degraded performance) Web Messenger (Degraded performance)
resolved Sep 09, 2026, 04:05 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) Web Messenger (Operational)

Read the full incident report →

Minor September 9, 2026

[US Hosting] Messenger Help Articles not displaying

Detected by Pingoru: Sep 09, 2026, 03:55 PM UTC
Resolved: Sep 09, 2026, 04:05 PM UTC
Duration: 9m

Affected: Web MessengerMobile Messenger

Timeline · 2 updates

investigating Sep 09, 2026, 03:55 PM UTC

Status: Investigating We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Mobile Messenger (Degraded performance) Web Messenger (Degraded performance)
resolved Sep 09, 2026, 04:05 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) Web Messenger (Operational)

Read the full incident report →

Minor September 4, 2026

[AU Hosting] Fin intermittent failures responding to first conversation messages

Detected by Pingoru: Sep 04, 2026, 03:16 PM UTC
Resolved: Sep 04, 2026, 03:55 PM UTC
Duration: 38m

Affected: Fin AI Agent

Timeline · 3 updates

investigating Sep 04, 2026, 03:16 PM UTC

Status: Investigating We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Degraded performance)
monitoring Sep 04, 2026, 03:47 PM UTC

Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
resolved Sep 04, 2026, 03:55 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor September 4, 2026

[EU Hosting] Fin intermittent failures responding to first conversation messages

Detected by Pingoru: Sep 04, 2026, 03:16 PM UTC
Resolved: Sep 04, 2026, 03:55 PM UTC
Duration: 38m

Affected: Fin AI Agent

Timeline · 3 updates

investigating Sep 04, 2026, 03:16 PM UTC

Status: Investigating We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Degraded performance)
monitoring Sep 04, 2026, 03:47 PM UTC

Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
resolved Sep 04, 2026, 03:55 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor September 4, 2026

[US Hosting] Fin intermittent failures responding to first conversation messages

Detected by Pingoru: Sep 04, 2026, 03:16 PM UTC
Resolved: Sep 04, 2026, 03:55 PM UTC
Duration: 38m

Affected: Fin AI Agent

Timeline · 3 updates

investigating Sep 04, 2026, 03:16 PM UTC

Status: Investigating We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Degraded performance)
monitoring Sep 04, 2026, 03:47 PM UTC

Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
resolved Sep 04, 2026, 03:55 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor September 3, 2026

[AU Hosting] Fin failures in Australia region

Detected by Pingoru: Sep 03, 2026, 02:29 PM UTC
Resolved: Sep 03, 2026, 02:41 PM UTC
Duration: 11m

Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther

Timeline · 3 updates

investigating Sep 03, 2026, 02:29 PM UTC

Status: Investigating We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Web Messenger (Full outage) REST API (Partial outage) Copilot (Partial outage) Apps and Integrations (Partial outage) Outbound (Partial outage) Phone (Partial outage) Webhooks (Partial outage) Omnichannel (Partial outage) Knowledge Hub (Partial outage) Fin AI Agent (Full outage) Inbox (Full outage) Tickets (Partial outage) Help Center (Partial outage) Reporting (Partial outage) Other (Partial outage) Mobile Messenger (Full outage)
monitoring Sep 03, 2026, 02:38 PM UTC

Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Full outage) REST API (Partial outage) Outbound (Partial outage) Other (Partial outage) Mobile Messenger (Full outage) Web Messenger (Full outage) Webhooks (Partial outage) Tickets (Partial outage) Inbox (Full outage) Copilot (Partial outage) Knowledge Hub (Partial outage) Reporting (Partial outage) Phone (Partial outage) Omnichannel (Partial outage) Help Center (Partial outage) Apps and Integrations (Partial outage)
resolved Sep 03, 2026, 02:41 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Inbox (Operational) REST API (Operational) Copilot (Operational) Tickets (Operational) Outbound (Operational) Other (Operational) Knowledge Hub (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Omnichannel (Operational)

Read the full incident report →

Minor August 26, 2026

[US Hosting] Fin not answering in the USA region

Detected by Pingoru: Aug 26, 2026, 02:26 PM UTC
Resolved: Aug 26, 2026, 02:49 PM UTC
Duration: 22m

Affected: Fin AI Agent

Timeline · 3 updates

investigating Aug 26, 2026, 02:26 PM UTC

Status: Investigating We're investigating Fin not answering conversations in the USA hosting region. Affected components Fin AI Agent (Partial outage)
identified Aug 26, 2026, 02:39 PM UTC

Status: Identified We're seeing partial recovery for Fin answering questions. Affected components Fin AI Agent (Partial outage)
resolved Aug 26, 2026, 02:49 PM UTC

Status: Resolved Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document. Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor August 19, 2026

[AU Hosting] Issues with Shopify integration

Detected by Pingoru: Aug 19, 2026, 11:12 PM UTC
Resolved: Aug 19, 2026, 11:45 PM UTC
Duration: 33m

Affected: Apps and Integrations

Timeline · 3 updates

investigating Aug 19, 2026, 11:12 PM UTC

Status: Investigating We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Apps and Integrations (Partial outage)
monitoring Aug 19, 2026, 11:40 PM UTC

Status: Monitoring We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery. Affected components Apps and Integrations (Partial outage)
resolved Aug 19, 2026, 11:45 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Apps and Integrations (Operational)

Read the full incident report →

Minor August 19, 2026

[EU Hosting] Issues with Shopify integration

Detected by Pingoru: Aug 19, 2026, 11:12 PM UTC
Resolved: Aug 19, 2026, 11:45 PM UTC
Duration: 33m

Affected: Apps and Integrations

Timeline · 3 updates

investigating Aug 19, 2026, 11:12 PM UTC

Status: Investigating We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Apps and Integrations (Partial outage)
monitoring Aug 19, 2026, 11:40 PM UTC

Status: Monitoring We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery. Affected components Apps and Integrations (Partial outage)
resolved Aug 19, 2026, 11:45 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Apps and Integrations (Operational)

Read the full incident report →

Minor August 19, 2026

[US Hosting] Issues with Shopify integration

Detected by Pingoru: Aug 19, 2026, 11:12 PM UTC
Resolved: Aug 19, 2026, 11:45 PM UTC
Duration: 33m

Affected: Apps and Integrations

Timeline · 3 updates

investigating Aug 19, 2026, 11:12 PM UTC

Status: Investigating We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Apps and Integrations (Partial outage)
monitoring Aug 19, 2026, 11:40 PM UTC

Status: Monitoring We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery. Affected components Apps and Integrations (Partial outage)
resolved Aug 19, 2026, 11:45 PM UTC

Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Apps and Integrations (Operational)

Read the full incident report →

Minor August 3, 2026

[US Hosting] Inbox experience degraded performance

Detected by Pingoru: Aug 03, 2026, 02:22 PM UTC
Resolved: Aug 03, 2026, 08:03 PM UTC
Duration: 5h 41m

Affected: Inbox

Timeline · 4 updates

investigating Aug 03, 2026, 02:22 PM UTC

Status: Investigating We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Degraded performance)
investigating Aug 03, 2026, 03:17 PM UTC

Status: Investigating We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information. Affected components Inbox (Degraded performance)
monitoring Aug 03, 2026, 04:18 PM UTC

Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Inbox (Degraded performance)
resolved Aug 03, 2026, 08:03 PM UTC

Status: Resolved Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational)

Read the full incident report →