Fin AI incident
[EU Hosting] Fin intermittent failures responding to first conversation messages
Resolved after 38 minutes, affecting Fin AI Agent, on September 4, 2026.
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Affected components
Update timeline
- investigating Sep 04, 2026, 03:16 PM UTC
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Sep 04, 2026, 03:47 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Sep 04, 2026, 03:55 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
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