Felix had 11 outages in the last 2 years totaling 227h 23m of downtime — averaging 0.5 incidents per month.
There were 11 Felix outages since November 15, 2024 totaling 227h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue that is impacting access for Enterprise users and Marketplace Searchers. We have identified the issue and are currently implementing a fix.
We have now resolved the issue and all Enterprise and Searcher accounts should now have access restored.
We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.
The issue has been identified and a fix is being implemented.
This incident has resolved. Login / authentication services are now working normally for all users.
Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.
The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.
This incident has now been resolved.
Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status
We are continuing to monitor this issue.
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
All services have now been restored.
We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.
The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.
We have identified the issue and are deploying fixes currently.
We have deployed fixes and all users should now be able to login.
This incident has been resolved.
We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.
We have resolved the issue causing intermittent access, and are now monitoring the fix.
This incident has been resolved.
We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.
We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.
This incident has been resolved.
A probable cause of the issue with the SMS MFA module has been identified, and we are actively working on a solution.
A fix has been implemented and we are monitoring results.
This incident has been resolved.