Felix incident

Platform access issues for Enterprise and Marketplace Searchers

Major Resolved View vendor source →

Felix experienced a major incident on September 2, 2026 affecting Contractor Portal, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 06:42 AM UTC
Resolved
Sep 02, 2026, 07:11 AM UTC
Duration
29m
Detected by Pingoru
Sep 02, 2026, 06:42 AM UTC

Affected components

Contractor Portal

Update timeline

  1. identified Sep 02, 2026, 06:42 AM UTC

    We have identified an issue that is impacting access for Enterprise users and Marketplace Searchers. We have identified the issue and are currently implementing a fix.

  2. resolved Sep 02, 2026, 07:11 AM UTC

    We have now resolved the issue and all Enterprise and Searcher accounts should now have access restored.