500 Errors on Vendor Portal
Timeline · 1 update
- resolved Mar 24, 2026, 03:45 AM UTC
Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.
Felix Outage History
Felix is up right nowFelix had 7 outages in the last 2 years totaling 72h 46m of downtime — averaging 0.3 incidents per month.
There were 7 Felix outages since July 22, 2025 totaling 72h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial platform outage
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 2 updates
- monitoring Mar 16, 2026, 05:39 AM UTC
The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.
- resolved Mar 16, 2026, 06:54 AM UTC
This incident has now been resolved.
Service Outage
Affected: Contractor PortalVendor PortalNotifications
Timeline · 7 updates
- monitoring Feb 10, 2026, 11:22 PM UTC
Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status
- monitoring Feb 10, 2026, 11:58 PM UTC
We are continuing to monitor this issue.
- monitoring Feb 11, 2026, 12:12 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.
- monitoring Feb 11, 2026, 12:56 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.
- monitoring Feb 11, 2026, 02:00 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
- monitoring Feb 11, 2026, 03:49 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
- resolved Feb 11, 2026, 04:22 AM UTC
All services have now been restored.
SMS Messages for Vodafone customers impacted
Affected: Notifications
Timeline · 4 updates
- investigating Dec 09, 2025, 05:40 AM UTC
We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.
- identified Dec 09, 2025, 06:30 AM UTC
The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.
- monitoring Dec 09, 2025, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 03:45 AM UTC
This incident has been resolved.
Service Outage for Vendor Users
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
- investigating Sep 05, 2025, 01:44 AM UTC
We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.
- investigating Sep 05, 2025, 02:08 AM UTC
We are continuing to investigate this issue.
- identified Sep 05, 2025, 02:43 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 03:28 AM UTC
This incident has been resolved.
Customers unable to login to platform
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
- investigating Aug 05, 2025, 10:14 PM UTC
We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.
- identified Aug 05, 2025, 10:28 PM UTC
We have identified the issue and are deploying fixes currently.
- monitoring Aug 05, 2025, 10:30 PM UTC
We have deployed fixes and all users should now be able to login.
- resolved Aug 06, 2025, 09:07 PM UTC
This incident has been resolved.
Intermittent access issues
Affected: Contractor PortalVendor Portal
Timeline · 3 updates
- identified Jul 22, 2025, 06:05 AM UTC
We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.
- monitoring Jul 22, 2025, 10:56 AM UTC
We have resolved the issue causing intermittent access, and are now monitoring the fix.
- resolved Jul 23, 2025, 01:54 AM UTC
This incident has been resolved.