500 Errors on Vendor Portal
Timeline · 1 update
- resolved Mar 24, 2026, 03:45 AM UTC
Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.
Felix Outage History
Felix is up right nowFelix had 12 outages in the last 2 years totaling 295h 6m of downtime — averaging 0.5 incidents per month.
There were 12 Felix outages since June 10, 2024 totaling 295h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial platform outage
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 2 updates
- monitoring Mar 16, 2026, 05:39 AM UTC
The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.
- resolved Mar 16, 2026, 06:54 AM UTC
This incident has now been resolved.
Service Outage
Affected: Contractor PortalVendor PortalNotifications
Timeline · 7 updates
- monitoring Feb 10, 2026, 11:22 PM UTC
Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status
- monitoring Feb 10, 2026, 11:58 PM UTC
We are continuing to monitor this issue.
- monitoring Feb 11, 2026, 12:12 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.
- monitoring Feb 11, 2026, 12:56 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.
- monitoring Feb 11, 2026, 02:00 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
- monitoring Feb 11, 2026, 03:49 AM UTC
AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.
- resolved Feb 11, 2026, 04:22 AM UTC
All services have now been restored.
SMS Messages for Vodafone customers impacted
Affected: Notifications
Timeline · 4 updates
- investigating Dec 09, 2025, 05:40 AM UTC
We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.
- identified Dec 09, 2025, 06:30 AM UTC
The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.
- monitoring Dec 09, 2025, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 03:45 AM UTC
This incident has been resolved.
Service Outage for Vendor Users
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
- investigating Sep 05, 2025, 01:44 AM UTC
We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.
- investigating Sep 05, 2025, 02:08 AM UTC
We are continuing to investigate this issue.
- identified Sep 05, 2025, 02:43 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 03:28 AM UTC
This incident has been resolved.
Customers unable to login to platform
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
- investigating Aug 05, 2025, 10:14 PM UTC
We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.
- identified Aug 05, 2025, 10:28 PM UTC
We have identified the issue and are deploying fixes currently.
- monitoring Aug 05, 2025, 10:30 PM UTC
We have deployed fixes and all users should now be able to login.
- resolved Aug 06, 2025, 09:07 PM UTC
This incident has been resolved.
Intermittent access issues
Affected: Contractor PortalVendor Portal
Timeline · 3 updates
- identified Jul 22, 2025, 06:05 AM UTC
We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.
- monitoring Jul 22, 2025, 10:56 AM UTC
We have resolved the issue causing intermittent access, and are now monitoring the fix.
- resolved Jul 23, 2025, 01:54 AM UTC
This incident has been resolved.
Subscription payment portal impacting credit card users
Affected: Vendor Portal
Timeline · 3 updates
- investigating Apr 22, 2025, 02:56 AM UTC
We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.
- identified Apr 22, 2025, 04:06 AM UTC
We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.
- resolved Apr 28, 2025, 12:51 AM UTC
This incident has been resolved.
SMS MFA Not working
Affected: Vendor Portal
Timeline · 3 updates
- identified Nov 15, 2024, 01:33 AM UTC
A probable cause of the issue with the SMS MFA module has been identified, and we are actively working on a solution.
- monitoring Nov 15, 2024, 02:35 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 16, 2024, 08:11 AM UTC
This incident has been resolved.
Date Display issue for Approval Workflow Module
Affected: Contractor Portal
Timeline · 4 updates
- investigating Aug 28, 2024, 02:37 AM UTC
We have identified an issue with the display of dates in the Approval Workflow module, and our team is actively working to resolve the problem.
- identified Aug 28, 2024, 03:14 AM UTC
A probable cause of the issue with the display of dates in the Approval Workflow module has been identified, and we are actively working on a solution.
- monitoring Aug 28, 2024, 08:49 AM UTC
A fix to the display of dates in Approval Workflows has been implemented in production and we are monitoring results.
- resolved Aug 28, 2024, 09:03 AM UTC
This incident has now been resolved. The display of dates in the Approval Workflows module has been restored.
Forbidden Error After Login
Affected: Notifications
Timeline · 4 updates
- investigating Aug 07, 2024, 04:49 AM UTC
We have identified a potential issue with email notifications, which is causing a Forbidden Error after login. Further investigation is currently in progress. Users should log in from the main https://auth.felix.net page.
- identified Aug 07, 2024, 05:32 AM UTC
A probable cause of the email notification issue has been identified, and we are actively working on a solution. Users should continue to log in from the main https://auth.felix.net page.
- monitoring Aug 08, 2024, 02:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2024, 09:39 PM UTC
This incident has been resolved.
Interruption to automated services
Affected: Contractor PortalVendor PortalNotifications
Timeline · 3 updates
- monitoring Jun 10, 2024, 12:52 AM UTC
This incident has now been resolved. Automated services resumed. There is no need to re-send any emails or notifications.
- monitoring Jun 10, 2024, 07:03 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2024, 12:02 AM UTC
This incident has been resolved.