Fathom incident

Some calls slow to start and process

Notice Resolved View vendor source →

Fathom experienced a notice incident on September 21, 2026 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 03:26 PM UTC
Resolved
Sep 21, 2026, 10:21 PM UTC
Duration
6h 55m
Detected by Pingoru
Sep 21, 2026, 03:26 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)Post-Call Processing

Update timeline

  1. investigating Sep 21, 2026, 03:26 PM UTC

    We are currently investigating this issue.

  2. identified Sep 21, 2026, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 21, 2026, 08:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 21, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 21, 2026, 10:21 PM UTC

    This incident has been resolved.