Fat Zebra Outage History

Fiserv has confirmed they are currently investigating a service disruption to Mastercard Transaction Processing on their side.

We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today. The response we are getting from our 3DS provider for these errors is as below: “message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,” This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning. Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency. We will provide further updates on this matter as soon as we can.

We are currently investigating a problem with AMEX transactions receiving 91 response codes for some transaction attempts processed via FDI XTP. We are awaiting further information from our upstream provider regarding this incident. Please note, this issue is ONLY affect AMEX transactions, all other card types including Visa and Mastercard are NOT affected. Further updates will be provided as soon as they are available.

We are currently experiencing issues with searching for transactions within the Merchant and Reseller Dashboards. Our engineers are working on this issue and expect to have this resolved shortly.

Our engineers are still investigating this issue and working to resolve it. We will provide further updated as soon as we can.

Our engineers our continuing to work on a resolution to the Dashboard transaction search. Transactional data in Merchant and Reseller Dashboard will be searchable for the last 3 months worth of data, gradually increasing to the last two years of data as we re-build our search index. The system is on its way to being restored, which we expect will be completed in the next few days.

We are currently investigating a problem with CBA issued cards receiving '91' response codes for some transactions.

We are currently seeing a problem with Bendigo Bank issued cards receiving '58' response codes for all transactions. Bendigo Bank have confirmed they are aware of the issue. Their team are investigating this at the highest priority.

We are currently investigating a problem with BNZ merchants receiving '91 - Host or Switch Unavailable' responses for some transactions. BNZ have confirmed the issue is with the NAB Transact Link, and our currently investigating.

Please see an update from Fiserv below: Fiserv is currently investigating an intermittent service disruption to XTP Transaction Processing. The scope of impact is unconfirmed at this time, however being investigated within Fiserv. We will continue to keep you updated.

FatZebra would like to advise clients and partners that it has been identified that merchants may have issues processing Mastercard transactions on their merchant facility as a result of a Mastercard global scheme outage. Our team is in contact with the relevant parties and receiving updates as they occur. Merchants may wish to suggest to cardholders an alternative payment method until the issue is resolved. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.

There has been a delay in processing direct entries with a processing date of the 28/02/2025 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (28/02/2025). Affected direct debits will be processed Monday morning (03/03/2025). We will provide further update once all affected direct entries have been processed.

Apple is currently having intermittent issues with their payment session endpoint for ApplePay since approximately 1pm AEDT today. The effect end users would see is that some Apple Pay payments won't trigger, the user would see a red error message on the card popup and then be able to try again. Apple has confirmed the issue on their end and is currently investigating. We will continue to keep you updated.

We are currently performing maintenance on the Reseller Dashboard, and therefore it is inaccessible at the moment. We expect it will only be a short interruption, and will confirm once the maintenance is completed. We're sorry for the short notice and unscheduled interruptions, and apologise to our partners for the inconvenience. Reach out with any questions.

Fiserv have confirmed an issue on their end, they are currently investigating a service disruption to Transaction Processing on the Galaxy and XTP platform. We will continue to keep you updated.