Fat Zebra incident
Search issues in Merchant and Reseller Dashboard
Fat Zebra experienced a minor incident on September 2, 2025 affecting Dashboard, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2025, 01:48 AM UTC
We are currently experiencing issues with searching for transactions within the Merchant and Reseller Dashboards. Our engineers are working on this issue and expect to have this resolved shortly.
- identified Sep 03, 2025, 07:10 AM UTC
Our engineers are still investigating this issue and working to resolve it. We will provide further updated as soon as we can.
- identified Sep 04, 2025, 12:59 AM UTC
Our engineers our continuing to work on a resolution to the Dashboard transaction search. Transactional data in Merchant and Reseller Dashboard will be searchable for the last 3 months worth of data, gradually increasing to the last two years of data as we re-build our search index. The system is on its way to being restored, which we expect will be completed in the next few days.
- resolved Sep 08, 2025, 12:36 AM UTC
This issue has now been resolved, and transactional data is now searchable via the Dashboards as per normal.