Fat Zebra Outage History
Fat Zebra is up right nowPingoru has recorded 62 incidents for Fat Zebra: 11 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 5 of 526 (1%) |
Incidents, newest first
Major October 13, 2026 Errors affecting Merchants acquiring via EFTPOS Direct 5h 25m Gateway: EFTPOS Direct
Started Oct 13, 2026, 05:54 AM UTC· resolved Oct 13, 2026, 11:19 AM UTC
- investigating Oct 13, 2026, 05:54 AM UTC
We are currently investigating a problem with merchants acquiring via EFTPOS Direct, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank.' responses for some transactions.
- investigating Oct 13, 2026, 05:59 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 08:05 AM UTC
Transactions for EFTPOS Direct merchants are now processing successfully. We will continue to monitor during the evening for any further problems.
- resolved Oct 13, 2026, 11:19 AM UTC
This incident has been resolved.
Major September 1, 2026 91 - Host or Switch Unavailable errors affecting CBA merchants 34m Gateway: Commonwealth Bank
Started Sep 01, 2026, 10:18 AM UTC· resolved Sep 01, 2026, 10:52 AM UTC
- investigating Sep 01, 2026, 10:18 AM UTC
We are currently investigating a problem with CBA merchants receiving '91 - Host or Switch Unavailable' responses for all transactions.
- monitoring Sep 01, 2026, 10:32 AM UTC
Transactions for CBA merchants are now processing successfully. We will continue to monitor during the evening for any further problems.
- resolved Sep 01, 2026, 10:52 AM UTC
This incident has been resolved.
Major August 25, 2026 Errors affecting Merchants acquiring via Fiserv (First Data) 2h 11m Gateway: Fiserv XTP
Started Aug 25, 2026, 09:48 PM UTC· resolved Aug 25, 2026, 11:59 PM UTC
- investigating Aug 25, 2026, 09:48 PM UTC
We are currently investigating a problem with merchants acquiring via Fiserv (First Data), receiving '91 - Host or Switch Unavailable' responses for some transactions.
- identified Aug 25, 2026, 09:50 PM UTC
Fiserv has confirmed they are currently investigating a service disruption to Mastercard Transaction Processing on their side.
- resolved Aug 25, 2026, 11:59 PM UTC
Please see a further update from Fiserv below: Fiserv would like to advise clients and partners that the issue impacting Mastercard transaction processing has now been resolved. Mastercard transactions are now processing as expected.
Notice August 15, 2026 Payment failures with Mastercard cards 1h 11m Gateway
Started Aug 15, 2026, 04:48 AM UTC· resolved Aug 15, 2026, 05:59 AM UTC
- investigating Aug 15, 2026, 04:48 AM UTC
We are currently seeing a spike in failures of payments with Mastercard cards, due to an issue with an upstream provider. We are investigating the cause.
- resolved Aug 15, 2026, 05:59 AM UTC
The incident with our third party provider has been resolved.
Notice July 28, 2026 Gateway transactions timing out 48m Gateway
Started Jul 28, 2026, 04:08 AM UTC· resolved Jul 28, 2026, 04:56 AM UTC
- investigating Jul 28, 2026, 04:08 AM UTC
We're currently investigating an outage affecting our Gateway. We are investigating the cause for this.
- investigating Jul 28, 2026, 04:27 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2026, 04:42 AM UTC
A fix has been implemented and we're monitoring Gateway's health.
- resolved Jul 28, 2026, 04:56 AM UTC
This incident has been resolved.
Notice June 18, 2026 Downstream issues with EFTPOS 23m Gateway
Started Jun 18, 2026, 01:13 AM UTC· resolved Jun 18, 2026, 01:37 AM UTC
- investigating Jun 18, 2026, 01:13 AM UTC
We are currently seeing issues with the EFTPOS switch. These occurred at 5am AEST, and then again from 9am and ongoing through 11am.
- investigating Jun 18, 2026, 01:17 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 18, 2026, 01:17 AM UTC
We're continue to monitor this issue.
- resolved Jun 18, 2026, 01:37 AM UTC
This incident has been resolved.
Notice May 26, 2026 Transaction time outs 26m Gateway
Started May 26, 2026, 11:31 PM UTC· resolved May 26, 2026, 11:57 PM UTC
- investigating May 26, 2026, 11:31 PM UTC
We observed some transaction timeouts between 9:10am and 9:24am. The system has now stablised.
- monitoring May 26, 2026, 11:31 PM UTC
We're monitoring Gateway's health
- monitoring May 26, 2026, 11:57 PM UTC
Gateway has been stable since 9:24am.
- resolved May 26, 2026, 11:57 PM UTC
This incident has been resolved.
Notice April 7, 2026 Issues With 3DS2 Verification 2h 37m
Started Apr 07, 2026, 04:31 AM UTC· resolved Apr 07, 2026, 07:08 AM UTC
- identified Apr 07, 2026, 04:31 AM UTC
We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today. The response we are getting from our 3DS provider for these errors is as below: “message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,” This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning. Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency. We will provide further updates on this matter as soon as we can.
- monitoring Apr 07, 2026, 06:07 AM UTC
As of around 20 minutes ago we are seeing massively decreased error rates, so believe the issue has been resolved. We suspect the issue was at our 3DS provider's end, but are waiting from confirming from their end. In the meantime we will continue to monitor.
- resolved Apr 07, 2026, 07:08 AM UTC
Our 3DS provider has confirmed the issue was at their end and has now been resolved.
Minor February 24, 2026 Checkout Link - High Latency Detected 1h 57m Gateway
Started Feb 24, 2026, 08:38 PM UTC· resolved Feb 24, 2026, 10:36 PM UTC
- investigating Feb 24, 2026, 08:38 PM UTC
We have detected high latency and failure rates on our Checkout link. We are currently investigating the cause.
- monitoring Feb 24, 2026, 09:15 PM UTC
Transactions processed via Checkout are now processing successfully. We will continue to monitor during the afternoon for any further problems.
- resolved Feb 24, 2026, 10:36 PM UTC
This incident has been resolved.
Critical December 10, 2025 91 - Host or Switch Unavailable errors affecting Westpac merchants 2h 32m Gateway: Westpac & Bank of Melbourne
Started Dec 10, 2025, 02:37 AM UTC· resolved Dec 10, 2025, 05:10 AM UTC
- investigating Dec 10, 2025, 02:37 AM UTC
We are currently investigating a problem with Westpac merchants receiving '91 - Host or Switch Unavailable' responses for all transactions.
- monitoring Dec 10, 2025, 02:59 AM UTC
Transactions for Westpac merchants are now processing successfully. We will continue to monitor during the afternoon for any further problems.
- resolved Dec 10, 2025, 05:10 AM UTC
This incident has been resolved.
Major October 31, 2025 91 Errors Affecting AMEX Transactions Processed Via FDI XTP 1d 1h Gateway: AMEX
Started Oct 31, 2025, 03:27 AM UTC· resolved Nov 01, 2025, 04:32 AM UTC
- identified Oct 31, 2025, 03:27 AM UTC
We are currently investigating a problem with AMEX transactions receiving 91 response codes for some transaction attempts processed via FDI XTP. We are awaiting further information from our upstream provider regarding this incident. Please note, this issue is ONLY affect AMEX transactions, all other card types including Visa and Mastercard are NOT affected. Further updates will be provided as soon as they are available.
- resolved Nov 01, 2025, 04:32 AM UTC
This incident has been resolved.
Minor September 2, 2025 Search issues in Merchant and Reseller Dashboard 5d 22h Dashboard
Started Sep 02, 2025, 01:48 AM UTC· resolved Sep 08, 2025, 12:36 AM UTC
- identified Sep 02, 2025, 01:48 AM UTC
We are currently experiencing issues with searching for transactions within the Merchant and Reseller Dashboards. Our engineers are working on this issue and expect to have this resolved shortly.
- identified Sep 03, 2025, 07:10 AM UTC
Our engineers are still investigating this issue and working to resolve it. We will provide further updated as soon as we can.
- identified Sep 04, 2025, 12:59 AM UTC
Our engineers our continuing to work on a resolution to the Dashboard transaction search. Transactional data in Merchant and Reseller Dashboard will be searchable for the last 3 months worth of data, gradually increasing to the last two years of data as we re-build our search index. The system is on its way to being restored, which we expect will be completed in the next few days.
- resolved Sep 08, 2025, 12:36 AM UTC
This issue has now been resolved, and transactional data is now searchable via the Dashboards as per normal.
Notice June 3, 2025 91 Errors Affecting CBA Issued Cards 18h 52m
Started Jun 03, 2025, 07:06 AM UTC· resolved Jun 04, 2025, 01:59 AM UTC
- identified Jun 03, 2025, 07:06 AM UTC
We are currently investigating a problem with CBA issued cards receiving '91' response codes for some transactions.
- monitoring Jun 03, 2025, 07:50 AM UTC
Transactions for CBA issues cards are now processing successfully. We will continue to monitor during the afternoon for any further problems.
- resolved Jun 04, 2025, 01:59 AM UTC
This incident has now been resolved.
Notice May 21, 2025 58 Errors Affecting Bendigo Bank Issued Cards 11h 37m
Started May 21, 2025, 09:39 AM UTC· resolved May 21, 2025, 09:17 PM UTC
- identified May 21, 2025, 09:39 AM UTC
We are currently seeing a problem with Bendigo Bank issued cards receiving '58' response codes for all transactions. Bendigo Bank have confirmed they are aware of the issue. Their team are investigating this at the highest priority.
- monitoring May 21, 2025, 10:22 AM UTC
Transactions for Bendigo Bank issues cards are now processing successfully. We will continue to monitor during the evening for any further problems.
- resolved May 21, 2025, 09:17 PM UTC
This incident has been resolved.
Major April 15, 2025 Switching issues for BNZ Merchants 6h 5m Gateway: BNZ
Started Apr 15, 2025, 04:29 AM UTC· resolved Apr 15, 2025, 10:35 AM UTC
- identified Apr 15, 2025, 04:29 AM UTC
We are currently investigating a problem with BNZ merchants receiving '91 - Host or Switch Unavailable' responses for some transactions. BNZ have confirmed the issue is with the NAB Transact Link, and our currently investigating.
- resolved Apr 15, 2025, 10:35 AM UTC
This incident has been resolved.
Major April 14, 2025 Errors affecting merchants switching via FDI XTP 1h 10m Gateway
Started Apr 14, 2025, 12:22 AM UTC· resolved Apr 14, 2025, 01:33 AM UTC
- investigating Apr 14, 2025, 12:22 AM UTC
We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.
- identified Apr 14, 2025, 12:47 AM UTC
Please see an update from Fiserv below: Fiserv is currently investigating an intermittent service disruption to XTP Transaction Processing. The scope of impact is unconfirmed at this time, however being investigated within Fiserv. We will continue to keep you updated.
- monitoring Apr 14, 2025, 01:31 AM UTC
Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.
- resolved Apr 14, 2025, 01:33 AM UTC
Please see a further update from Fiserv below: The XTP Transaction Processing incident is resolved and client impacts have ceased. We thank you for your patience and apologise for any inconvenience this event has caused to your business.
Notice March 9, 2025 Mastercard Transacting Processing 51m
Started Mar 09, 2025, 09:45 AM UTC· resolved Mar 09, 2025, 10:37 AM UTC
- identified Mar 09, 2025, 09:45 AM UTC
FatZebra would like to advise clients and partners that it has been identified that merchants may have issues processing Mastercard transactions on their merchant facility as a result of a Mastercard global scheme outage. Our team is in contact with the relevant parties and receiving updates as they occur. Merchants may wish to suggest to cardholders an alternative payment method until the issue is resolved. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
- resolved Mar 09, 2025, 10:37 AM UTC
FatZebra would like to advise clients and partners that the global outage affecting Mastercard transactions has been resolved by the scheme. Merchants can now process Mastercard transactions through their merchant facilities once again. We sincerely apologise for any disruption this may have caused. Thank you for your patience.
Notice March 2, 2025 Direct Entries Processing Delay For T+3 Westpac Merchants - 28/02/2025 15h 2m
Started Mar 02, 2025, 05:26 AM UTC· resolved Mar 02, 2025, 08:28 PM UTC
- identified Mar 02, 2025, 05:26 AM UTC
There has been a delay in processing direct entries with a processing date of the 28/02/2025 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (28/02/2025). Affected direct debits will be processed Monday morning (03/03/2025). We will provide further update once all affected direct entries have been processed.
- resolved Mar 02, 2025, 08:28 PM UTC
This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed at the first BECs exchange this morning (03/03/2025). Please also note, this will cause the disbursal of these funds to be delayed 1 day. Please contact our Support Team if you require any further clarification.
Notice January 29, 2025 ApplePay Session Creation Intermittent Issue 5h 38m
Started Jan 29, 2025, 04:25 AM UTC· resolved Jan 29, 2025, 10:04 AM UTC
- identified Jan 29, 2025, 04:25 AM UTC
Apple is currently having intermittent issues with their payment session endpoint for ApplePay since approximately 1pm AEDT today. The effect end users would see is that some Apple Pay payments won't trigger, the user would see a red error message on the card popup and then be able to try again. Apple has confirmed the issue on their end and is currently investigating. We will continue to keep you updated.
- resolved Jan 29, 2025, 10:04 AM UTC
Apple's payment session endpoint for ApplePay is now confirmed fully operational.
Notice October 31, 2024 Reseller Dashboard Maintenance 3h 59m
Started Oct 31, 2024, 11:50 PM UTC· resolved Nov 01, 2024, 03:49 AM UTC
- identified Oct 31, 2024, 11:50 PM UTC
We are currently performing maintenance on the Reseller Dashboard, and therefore it is inaccessible at the moment. We expect it will only be a short interruption, and will confirm once the maintenance is completed. We're sorry for the short notice and unscheduled interruptions, and apologise to our partners for the inconvenience. Reach out with any questions.
- resolved Nov 01, 2024, 03:49 AM UTC
The Reseller Dashboard maintenance has now been completed, the Dashboard is now available again. Reach out with any questions.
Notice October 29, 2024 Errors affecting Merchants switching via Fiserv (First Data XTP) 1h 1m
Started Oct 29, 2024, 10:01 PM UTC· resolved Oct 29, 2024, 11:02 PM UTC
- investigating Oct 29, 2024, 10:01 PM UTC
We are currently investigating a problem with merchants switching through Fiserv (First Data XTP), receiving '91 - Host or Switch Unavailable' responses for all transactions.
- identified Oct 29, 2024, 10:19 PM UTC
Fiserv have confirmed an issue on their end, they are currently investigating a service disruption to Transaction Processing on the Galaxy and XTP platform. We will continue to keep you updated.
- monitoring Oct 29, 2024, 10:46 PM UTC
We are still awaiting confirmation from Fiserv, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
- resolved Oct 29, 2024, 11:02 PM UTC
Fiserv have now confirmed the issue as resolved: Fiserv would like to advise that the network service disruption that was advised earlier today has now been resolved. Clients should now be able to process transactions via the Galaxy and XTP platform.