Fasthosts Outage History
Fasthosts is up right nowPingoru has recorded 62 incidents for Fasthosts: 59 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 26 of 720 (4%) |
| May 2026 | 5 | 45 of 744 (6%) |
| June 2026 | 4 | 19 of 720 (3%) |
| July 2026 | 8 | 465 of 744 (63%) |
| August 2026 | 3 | 91 of 744 (12%) |
| September 2026 | 4 | 38 of 720 (5%) |
| October 2026 | 2 | 26 of 527 (5%) |
Incidents, newest first
Major October 21, 2026 Security maintenance: Short interruptions possible on PHP-based services 23h 35m Control Panel, Webhosting, WordPress Hosting
Started Oct 21, 2026, 03:10 PM UTC· resolved Oct 22, 2026, 02:46 PM UTC
- identified Oct 21, 2026, 03:10 PM UTC
What’s happening? A critical security gap has been found in PHP, a technology used by many websites and web applications worldwide. The PHP developers and national security authorities have issued urgent warnings and recommend installing the security update immediately, as attacks are expected within hours. To protect you and your data, we’re installing the security update across our systems right now. We expect to be finished within the next 24 hours. What does this mean for you? While we update our systems, some websites and services may be slow or briefly unavailable. We’re taking this step to protect you. If you run a self-managed application, for example on a VPS or Bare Metal Server, please install the PHP security update as soon as possible to protect your systems. You can find more information here: https://www.php.net/ Thank you for your patience and understanding.
- identified Oct 22, 2026, 04:56 AM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- monitoring Oct 22, 2026, 09:18 AM UTC
The systems are stable and all services are functioning normally again. Further information regarding the security vulnerability can be found at https://www.fasthosts.co.uk/guides#/articles/php2shell-php-security-vulnerability-what-you-need-to-know----29ad10f3-3b6a-40f1-89b6-b54433d3e627
- resolved Oct 22, 2026, 02:46 PM UTC
The systems are stable and all services are functioning normally again. Further information regarding the security vulnerability can be found at https://www.fasthosts.co.uk/guides#/articles/php2shell-php-security-vulnerability-what-you-need-to-know----29ad10f3-3b6a-40f1-89b6-b54433d3e627
Minor October 9, 2026 WordPress Accessibility Issues 1h 54m WordPress Hosting
Started Oct 09, 2026, 12:18 PM UTC· resolved Oct 09, 2026, 02:12 PM UTC
- identified Oct 09, 2026, 12:18 PM UTC
Some customers may experience issues while using their Hosting for WordPress. Websites on this platform may currently be inaccessible.
- resolved Oct 09, 2026, 02:12 PM UTC
The issue has been resolved.
Minor September 22, 2026 Critical Security Update: WordPress Core Vulnerability (CVE-2026-87902) 1d 10h WordPress Hosting
Started Sep 22, 2026, 09:40 PM UTC· resolved Sep 24, 2026, 08:27 AM UTC
- identified Sep 22, 2026, 09:40 PM UTC
A critical security vulnerability affects WordPress versions 4.7.0 through 7.1.1, which can allow remote code execution under specific conditions. Managed WordPress Customers No action needed: Fasthosts is automatically patching your site and deploying proactive security measures Self-Managed WordPress Customers Action required: Update WordPress immediately to the latest version More updates will be posted here as new information becomes available.
- resolved Sep 24, 2026, 08:27 AM UTC
This incident has been resolved.
Major September 22, 2026 Support Hotline cannot be reached 2h 57m Phone Systems
Started Sep 22, 2026, 11:54 AM UTC· resolved Sep 22, 2026, 02:52 PM UTC
- investigating Sep 22, 2026, 11:54 AM UTC
Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452947421. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
- identified Sep 22, 2026, 01:43 PM UTC
We are currently working on resolving the technical disruption. We will have an update for you shortly.
- resolved Sep 22, 2026, 02:52 PM UTC
The disruption affecting the support hotline has been resolved. It is now functioning normally again.
Major September 15, 2026 Disruption in several Control Panel areas 29m Control Panel
Started Sep 15, 2026, 09:37 AM UTC· resolved Sep 15, 2026, 10:06 AM UTC
- identified Sep 15, 2026, 09:37 AM UTC
During this time, configurations in some areas of your Fasthosts control panel may be limited. Our engineering team is working to restore access with the highest priority. We sincerely apologise for this disruption.
- resolved Sep 15, 2026, 10:06 AM UTC
The issue has been resolved.
Notice September 8, 2026 Network Connectivity –
Started Sep 08, 2026, 11:00 PM UTC· resolved Sep 08, 2026, 11:00 PM UTC
- resolved Sep 09, 2026, 12:01 AM UTC
A number of Fasthosts services experienced a network outage between 23:55 and 00:30. Connectivity has now been restored and we are monitoring the situation closely.
Minor August 16, 2026 Wordpress Hosting - Site availability issues 1d WordPress Hosting
Started Aug 16, 2026, 12:18 PM UTC· resolved Aug 17, 2026, 12:18 PM UTC
- investigating Aug 16, 2026, 12:18 PM UTC
We are currently experiencing issues with some sites hosted using our Hosting for WordPress packages. Engineers are currently investigating the issue and we'll continue to update once more information is available.
- investigating Aug 16, 2026, 12:19 PM UTC
We are continuing to investigate this issue.
- identified Aug 17, 2026, 04:12 AM UTC
We are still working on resolving the technical issue. Our apologies for the inconvenience caused.
- monitoring Aug 17, 2026, 11:58 AM UTC
We have eliminated the disruption for almost everyone affected. We are working on a quick solution and apologise for any inconvenience this may cause.
- resolved Aug 17, 2026, 12:18 PM UTC
The issue has been resolved.
Major August 14, 2026 Service Outage - Service Interruption for Shared Hosting 58m Webhosting
Started Aug 14, 2026, 02:38 PM UTC· resolved Aug 14, 2026, 03:36 PM UTC
- identified Aug 14, 2026, 02:38 PM UTC
We are experiencing a service interruption on our shared hosting. Some websites on this platform are currently offline. This is our highest priority, and our engineers are actively working to restore service.
- resolved Aug 14, 2026, 03:36 PM UTC
The issue has been resolved. Our apologies for the inconvenience caused.
Major July 20, 2026 Important: Wordpress security vulnerability 28d 20h WordPress Hosting
Started Jul 20, 2026, 05:37 PM UTC· resolved Aug 18, 2026, 01:39 PM UTC
- monitoring Jul 20, 2026, 05:37 PM UTC
On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces. At present, we are not aware of any instances where this vulnerability has been exploited. WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnerability has been fixed. Customers using Managed WordPress from IONOS do not need to take any action. We are applying the necessary patches automatically. We strongly recommend that all users running a self-hosted WordPress on their web space update their installation to a current version. Further information regarding the security vulnerability can be found at https://www.bleepingcomputer.com/news/security/wordpress-core-wp2shell-rce-flaws-get-public-exploits-patch-now/
- monitoring Jul 20, 2026, 06:12 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 21, 2026, 12:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 08:48 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 08:50 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 09:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 10:20 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 27, 2026, 08:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2026, 01:39 PM UTC
The issue has been resolved.
Minor July 17, 2026 Some websites may be inaccessible 2h 12m WordPress Hosting
Started Jul 17, 2026, 04:23 PM UTC· resolved Jul 17, 2026, 06:35 PM UTC
- identified Jul 17, 2026, 04:23 PM UTC
Some customers may be experiencing issues accessing their websites.
- resolved Jul 17, 2026, 06:35 PM UTC
The issue has been resolved.
Major July 14, 2026 Control Panel is unavailable 10m Control Panel
Started Jul 14, 2026, 10:09 AM UTC· resolved Jul 14, 2026, 10:20 AM UTC
- investigating Jul 14, 2026, 10:09 AM UTC
During this time, configurations in some areas of your control panel may be unavailable.
- resolved Jul 14, 2026, 10:20 AM UTC
The issue has been resolved.
Major July 10, 2026 Critical - Outbound Mail (SMTP) Service Unavailable 9h 37m Sending Mail, Receiving Mail
Started Jul 10, 2026, 08:03 AM UTC· resolved Jul 10, 2026, 05:41 PM UTC
- identified Jul 10, 2026, 08:03 AM UTC
We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team. Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.
- identified Jul 10, 2026, 09:59 AM UTC
Our team is continuing to work on this issue. Thank you for your patience.
- identified Jul 10, 2026, 10:58 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2026, 10:59 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2026, 10:59 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2026, 12:57 PM UTC
We are still working on resolving the technical issue.
- identified Jul 10, 2026, 04:50 PM UTC
We are continuing to work on restoring these features (services).
- resolved Jul 10, 2026, 05:41 PM UTC
The systems are stable and all services are functioning normally again.
Minor July 10, 2026 Cloud Panel and Server Provisioning unavailable 5h 24m CloudNX Control Panel, Cloud Servers
Started Jul 10, 2026, 12:15 AM UTC· resolved Jul 10, 2026, 05:39 AM UTC
- identified Jul 10, 2026, 12:15 AM UTC
Due to an incident at one of our datacentres certain services are currently unavailable. In particular, the CloudPanel is offline and provisioning of new Cloud servers will be delayed. Existing servers should continue to operate normally. Engineers are working to get services back online but this is likely to take some time.
- monitoring Jul 10, 2026, 03:06 AM UTC
The CloudPanel is now working.
- resolved Jul 10, 2026, 05:39 AM UTC
The issue has been resolved.
Major July 7, 2026 AI Receptionist Settings Temporarily Unavailable 9h 11m AI Receptionist
Started Jul 07, 2026, 11:59 AM UTC· resolved Jul 07, 2026, 09:11 PM UTC
- investigating Jul 07, 2026, 11:59 AM UTC
Access to configure AI Receptionist in the Control Panel may be temporarily unavailable. The AI Receptionist service itself is will continue to work as normal.
- investigating Jul 07, 2026, 12:06 PM UTC
We are continuing to investigate this issue.
- resolved Jul 07, 2026, 09:11 PM UTC
This incident has been resolved.
Minor July 6, 2026 Cloud Server Host Node Failure 1d 20h Cloud Servers
Started Jul 06, 2026, 12:28 PM UTC· resolved Jul 08, 2026, 09:26 AM UTC
- identified Jul 06, 2026, 12:28 PM UTC
We are aware of an issue affecting the Cloud Server platform. Our engineers are currently working on resolving this issue as a top priority.
- identified Jul 06, 2026, 12:47 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 06, 2026, 04:00 PM UTC
We have eliminated the disruption for almost everyone affected.
- identified Jul 07, 2026, 09:36 AM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- resolved Jul 08, 2026, 09:26 AM UTC
The issue has been resolved.
Major June 30, 2026 Sending email to Microsoft-hosted email addresses may not be possible 6d 1h Sending Mail
Started Jun 30, 2026, 10:51 AM UTC· resolved Jul 06, 2026, 12:17 PM UTC
- identified Jun 30, 2026, 10:51 AM UTC
Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses. We are in contact with Microsoft to request de-listing. Please accept our apologies for any inconvenience you may be experiencing.
- identified Jun 30, 2026, 01:04 PM UTC
We have eliminated the disruption for some of those affected.
- monitoring Jun 30, 2026, 05:09 PM UTC
The affected IP address has been unblocked. Now that service has been restored and the IP address's reputation is being re-established, it may take up to 24–48 hours for the change to fully propagate across our systems. During this time, some email sending limits may still remain in effect. Thank you for your patience and understanding.
- monitoring Jul 02, 2026, 06:41 AM UTC
We are still working on resolving this issue. Our apologies for the inconvenience caused.
- identified Jul 02, 2026, 01:43 PM UTC
We have found the cause for the disruption and are working on resolving it.
- identified Jul 03, 2026, 07:10 AM UTC
Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority.
- monitoring Jul 06, 2026, 10:51 AM UTC
We have eliminated the disruption for almost everyone affected.
- resolved Jul 06, 2026, 12:17 PM UTC
This incident has been resolved.
Minor June 11, 2026 Email – some mail clients may be unable to connect 1h 52m Sending Mail, Receiving Mail
Started Jun 11, 2026, 12:14 PM UTC· resolved Jun 11, 2026, 02:06 PM UTC
- investigating Jun 11, 2026, 12:14 PM UTC
We're currently investigating an issue affecting Email for customers using mail clients. You may be unable to connect your mailbox, or send and receive Email via your mail client. Fasthosts Webmail & Outlook Web App (OWA) are unaffected, you can continue to send and receive Email as normal. No Emails will be lost during this time, and we're working to restore full functionality as quickly as possible. We'll update you as soon as we have more information.
- resolved Jun 11, 2026, 02:06 PM UTC
The issue has been resolved.
Major June 9, 2026 Disruption in Cloud Servers 52m Cloud Servers
Started Jun 09, 2026, 11:18 AM UTC· resolved Jun 09, 2026, 12:10 PM UTC
- identified Jun 09, 2026, 11:18 AM UTC
Some customers may be experiencing issues accessing their Cloud Panel.
- resolved Jun 09, 2026, 12:10 PM UTC
The issue has been resolved.
Minor May 22, 2026 Wordpress Sites Unavailable 1h 41m WordPress Hosting
Started May 22, 2026, 09:27 AM UTC· resolved May 22, 2026, 11:09 AM UTC
- identified May 22, 2026, 09:27 AM UTC
A small number of WordPress websites are currently failing to load. Our engineers are investigating.
- resolved May 22, 2026, 11:09 AM UTC
The issue has been resolved.
Major May 21, 2026 Wordpress sites unavailable 5h 11m WordPress Hosting
Started May 21, 2026, 08:08 PM UTC· resolved May 22, 2026, 01:19 AM UTC
- investigating May 21, 2026, 08:08 PM UTC
A small number of Wordpress websites are currently failing to load. Our engineers are investigating.
- investigating May 21, 2026, 10:21 PM UTC
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
- monitoring May 22, 2026, 01:03 AM UTC
We are monitoring the situation to ensure that the issue does not reoccur. Our apologies for the inconvenience caused.
- resolved May 22, 2026, 01:19 AM UTC
The issue has been resolved.
Minor May 8, 2026 Hosting for WordPress Accessibility Issues 2h 59m WordPress Hosting
Started May 08, 2026, 01:40 PM UTC· resolved May 08, 2026, 04:39 PM UTC
- identified May 08, 2026, 01:40 PM UTC
Some customers may experience issues with their Hosting for WordPress contracts. The online websites that have already been created may also be affected.
- resolved May 08, 2026, 04:39 PM UTC
The issue has been resolved.
Minor April 16, 2026 Access to Cloud Panel may not be possible. 4h 37m Cloud Servers
Started Apr 16, 2026, 09:41 AM UTC· resolved Apr 16, 2026, 02:18 PM UTC
- identified Apr 16, 2026, 09:41 AM UTC
Some customers may experience issues accessing their Cloud Panel.
- resolved Apr 16, 2026, 02:18 PM UTC
This incident has been resolved.
Minor March 17, 2026 Investigating Incoming Email Delays 1h 17m Standard Email, Receiving Mail
Started Mar 17, 2026, 12:21 PM UTC· resolved Mar 17, 2026, 01:38 PM UTC
- identified Mar 17, 2026, 12:21 PM UTC
We are investigating an issue affecting incoming email delivery. Some users may not see new messages in their inboxes at this time. Our team is working to restore service as quickly as possible. Potential Cause: A backend delivery service interruption.
- resolved Mar 17, 2026, 01:38 PM UTC
This incident has been resolved.
Major March 13, 2026 Service Outage - Webmail Unavailable 30m Webmail Interface
Started Mar 13, 2026, 10:04 AM UTC· resolved Mar 13, 2026, 10:35 AM UTC
- identified Mar 13, 2026, 10:04 AM UTC
We are aware that our Webmail interface is currently unavailable. Customers attempting to log in will receive an error. Our team is working to restore the Webmail service now.
- resolved Mar 13, 2026, 10:35 AM UTC
This incident has been resolved.
Major January 21, 2026 Mail Infrastructure Update: Client Settings 18d 22h Standard Email
Started Jan 21, 2026, 01:32 PM UTC· resolved Feb 09, 2026, 11:55 AM UTC
- identified Jan 21, 2026, 01:32 PM UTC
Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity. If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
- resolved Feb 09, 2026, 11:55 AM UTC
This is now resolved.