Resolved after 9 hours 42 minutes, affecting Phone Systems and Chat Support and 1 more, on October 10, 2025.
Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.
Affected components
Update timeline
- identified Oct 10, 2025, 06:39 AM UTC
Following an earthquake that has affected some of our support teams, we are experiencing delays. Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses. Chat Support: This service has been temporarily disabled. We appreciate your patience and understanding.
- resolved Oct 10, 2025, 04:22 PM UTC
Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.
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