Fasthosts experienced a minor incident on November 6, 2025 affecting Chat Support, lasting 18h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Nov 06, 2025, 02:37 PM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. If your issue isn’t urgent, please email us at [email protected] or call 0333 0142 700. Thank you for your understanding.
- resolved Nov 07, 2025, 08:59 AM UTC
This incident has been resolved.