Fasthosts experienced a minor incident on December 10, 2025 affecting Chat Support, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Dec 10, 2025, 02:19 PM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
- resolved Dec 10, 2025, 02:30 PM UTC
This incident has been resolved.