Resolved after 53 minutes, affecting Phone Systems and Chat Support and 1 more, on January 16, 2026.
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Affected components
Update timeline
- identified Jan 16, 2026, 03:04 PM UTC
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
- resolved Jan 16, 2026, 03:57 PM UTC
This incident has been resolved.
Your product runs on more than Fasthosts
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services