Facilisgroup incident

Service Alert for Syncore

Major Resolved View vendor source →

Facilisgroup experienced a major incident on July 17, 2026, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 12:35 PM UTC
Resolved
Jul 21, 2026, 02:25 PM UTC
Duration
4d 1h
Detected by Pingoru
Jul 17, 2026, 12:35 PM UTC

Update timeline

  1. investigating Jul 17, 2026, 01:35 PM UTC

    We are investigating reports related to web orders with Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Jul 17, 2026, 02:30 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Jul 21, 2026, 02:25 PM UTC

    We've now resolved the incident. Thanks for your patience.