Facilisgroup experienced a major incident on October 12, 2026, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2026, 05:09 PM UTC
We are investigating an issue related to Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.
- identified Oct 12, 2026, 06:02 PM UTC
We've confirmed there is a problem, we're working to resolve it.
- investigating Oct 12, 2026, 06:44 PM UTC
We've fixed the core issue, and are waiting for things to recover.
- investigating Oct 12, 2026, 07:43 PM UTC
We continue to monitor performance as system recovers.
- resolved Oct 12, 2026, 11:43 PM UTC
We've now resolved the incident. Thanks for your patience.