Facilisgroup incident

Service Alert for Syncore API

Major Resolved View vendor source →

Facilisgroup experienced a major incident on April 24, 2026, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 12:40 PM UTC
Resolved
Apr 28, 2026, 09:09 PM UTC
Duration
4d 8h
Detected by Pingoru
Apr 24, 2026, 12:40 PM UTC

Update timeline

  1. investigating Apr 24, 2026, 12:40 PM UTC

    We are investigating an issue related to the API service with Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Apr 24, 2026, 01:12 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Apr 28, 2026, 09:09 PM UTC

    We've now resolved the incident. Thanks for your patience.