Explo Outage History

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Explo had 12 outages in the last 2 years totaling 30h 13m of downtime — averaging 0.5 incidents per month.

There were 12 Explo outages since August 15, 2025 totaling 30h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.explo.co

Notice July 17, 2026

Intermittent Auth and dashboard load issues

Detected by Pingoru
Jul 17, 2026, 02:59 PM UTC
Resolved
Jul 17, 2026, 04:59 PM UTC
Duration
1h 59m
Affected: Explo DashboardsExplo Report Builder
Timeline · 3 updates
  1. investigating Jul 17, 2026, 02:59 PM UTC

    We are currently investigating an issue where login auth and dashboard loads are getting intermittently affected.

  2. identified Jul 17, 2026, 03:10 PM UTC

    We are experiencing issues with our provider Cloudflare that is reporting issues with their requests. More information on their incident here: https://www.cloudflarestatus.com/incidents/652w59bvnbsj

  3. resolved Jul 17, 2026, 04:59 PM UTC

    Incident is resolved in Cloudflare and we are actively monitoring if there are any additional Explo issues

Read the full incident report →

Notice June 2, 2026

Intermittent loading issues on the Explo Application

Detected by Pingoru
Jun 02, 2026, 02:50 PM UTC
Resolved
Jun 02, 2026, 03:09 PM UTC
Duration
18m
Affected: Explo DashboardsExplo Report Builder
Timeline · 2 updates
  1. investigating Jun 02, 2026, 02:50 PM UTC

    We are currently investigating an issue loading the Explo Application

  2. resolved Jun 02, 2026, 03:09 PM UTC

    This Incident has been resolved

Read the full incident report →

Notice April 17, 2026

DNS Resolution Issues for Some Users caused by their ISP

Detected by Pingoru
Apr 17, 2026, 08:10 PM UTC
Resolved
Apr 17, 2026, 08:38 PM UTC
Duration
27m
Affected: Explo DashboardsExplo Report Builder
Timeline · 2 updates
  1. monitoring Apr 17, 2026, 08:10 PM UTC

    We are aware that some users are experiencing difficulty accessing their Explo instance. Explo and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. It is likely related to Cloudflare's outage here: https://www.cloudflarestatus.com/incidents/z3b5zxjtp6g1 We will leave this incident up for some time to help users understand the source of their access issue.

  2. resolved Apr 17, 2026, 08:38 PM UTC

    Cloudflare has now marked their incident resolved. We will be resolving this as well.

Read the full incident report →

Minor February 5, 2026

Scheduled Emails Not Sending

Detected by Pingoru
Feb 05, 2026, 05:49 PM UTC
Resolved
Feb 05, 2026, 06:04 PM UTC
Duration
14m
Affected: Exports: Email delivery
Timeline · 2 updates
  1. investigating Feb 05, 2026, 05:49 PM UTC

    We are currently investigating email deliverability issues

  2. resolved Feb 05, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Global Explo outage due to CDN issues (reopened)

Detected by Pingoru
Nov 18, 2025, 03:41 PM UTC
Resolved
Nov 18, 2025, 06:42 PM UTC
Duration
3h 1m
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 03:41 PM UTC

    Cloudflare has not marked the issue as follow resolved and has indicated a fix has been shipped and they are monitoring. We are going to re-open this in the monitoring state as well. Previous Explo incident: https://status.explo.co/incidents/7tstjsfrkgwp Cloudflare status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:42 PM UTC

    From the Cloudflare team: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network." We are marking this as resolved.

Read the full incident report →

Major November 18, 2025

Global Explo outage due to CDN issues

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 02:50 PM UTC
Duration
3h
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:16 PM UTC

    Cloudflare has confirmed a global infrastructure outage. Since cloudflare serves all of Explo's traffic we're experiencing high rates of load failures and slow performance. More at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. investigating Nov 18, 2025, 02:07 PM UTC

    Cloudflare is continuing to mitigate the service disruption.

  3. resolved Nov 18, 2025, 02:50 PM UTC

    Cloudflare has confirmed the issue is resolved.

Read the full incident report →

Notice October 20, 2025

Degraded Query Execution Performance

Detected by Pingoru
Oct 20, 2025, 05:00 AM UTC
Resolved
Oct 21, 2025, 12:59 AM UTC
Duration
19h 59m
Affected: Customer Data AccessDashboard EmbedsReport Builder EmbedsTabular Exports
Timeline · 6 updates
  1. investigating Oct 20, 2025, 04:35 PM UTC

    We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.

  2. investigating Oct 20, 2025, 04:43 PM UTC

    We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.

  3. investigating Oct 20, 2025, 06:31 PM UTC

    No change from last status update. We continue to monitor closely, and will provide updates as we know more.

  4. investigating Oct 20, 2025, 09:57 PM UTC

    AWS has indicated that their services are starting to slowly recover. We are seeing that on our side as well. Updating the impact of this to minor, but will not fully resolve until AWS has given the all clear.

  5. investigating Oct 21, 2025, 12:58 AM UTC

    We have confirmed things have been resolved and AWS is back to being fully operational.

  6. resolved Oct 21, 2025, 12:59 AM UTC

    Marking this now as resolved.

Read the full incident report →

Notice October 3, 2025

Degraded performance across Explo app and Embeds

Detected by Pingoru
Oct 03, 2025, 08:58 PM UTC
Resolved
Oct 03, 2025, 09:05 PM UTC
Duration
6m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsExports: Email deliveryTabular ExportsExports: Image and PDF format
Timeline · 3 updates
  1. investigating Oct 03, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2025, 09:02 PM UTC

    We've addressed resourcing constraints causing issues and are actively monitoring for any additional issues.

  3. resolved Oct 03, 2025, 09:05 PM UTC

    Explo service is fully operational. We're continuing to instigate the root cause to avoid issues going forward.

Read the full incident report →

Notice September 30, 2025

Degraded Data Querying

Detected by Pingoru
Sep 30, 2025, 06:20 PM UTC
Resolved
Sep 30, 2025, 06:28 PM UTC
Duration
8m
Affected: Customer Data AccessDashboard EmbedsReport Builder Embeds
Timeline · 2 updates
  1. identified Sep 30, 2025, 06:20 PM UTC

    The issue has been identified and the fix is being rolled out.

  2. resolved Sep 30, 2025, 06:28 PM UTC

    We have resolved this incident. And data querying is back to normal.

Read the full incident report →

Major September 16, 2025

Degraded access to API

Detected by Pingoru
Sep 16, 2025, 08:15 PM UTC
Resolved
Sep 16, 2025, 09:11 PM UTC
Duration
56m
Affected: Explo DashboardsExplo Report Builder
Timeline · 3 updates
  1. investigating Sep 16, 2025, 08:15 PM UTC

    We are tracking an issue where CORS requests to the API are intermittently failing.

  2. monitoring Sep 16, 2025, 08:45 PM UTC

    We have adjusted resourcing on our backend servers, which seems to have alleviated the issue. We are monitoring for any further degredation.

  3. resolved Sep 16, 2025, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2025

Degraded performance in EU FIDO Instances

Detected by Pingoru
Aug 15, 2025, 07:18 PM UTC
Resolved
Aug 15, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 15, 2025, 07:18 PM UTC

    Resourcing issues for our EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.

Read the full incident report →

Minor August 15, 2025

Degraded performance in APAC and EU FIDO Instances

Detected by Pingoru
Aug 15, 2025, 07:05 PM UTC
Resolved
Aug 13, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 15, 2025, 07:05 PM UTC

    Resourcing issues for our APAC and EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.

Read the full incident report →