Experian Outage History

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Experian had 46 outages in the last 2 years totaling 54h 52m of downtime — averaging 1.9 incidents per month.

There were 46 Experian outages since June 2, 2025 totaling 54h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.edq.com

Minor November 15, 2025

High response time on Address Validate V2 REST and Experian Address Validate - SYD DC

Detected by Pingoru
Nov 15, 2025, 10:15 AM UTC
Resolved
Nov 15, 2025, 11:15 AM UTC
Duration
1h
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 3 updates
  1. investigating Nov 15, 2025, 10:58 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 15, 2025, 11:03 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 15, 2025, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

High response time on Address Validate V2 REST and Experian Address Validate

Detected by Pingoru
Nov 06, 2025, 05:57 PM UTC
Resolved
Nov 06, 2025, 08:34 PM UTC
Duration
2h 36m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 3 updates
  1. investigating Nov 06, 2025, 05:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 06, 2025, 07:20 PM UTC

    Customers should be seeing improved performance - Team still investigating

  3. resolved Nov 06, 2025, 08:34 PM UTC

    Services are running normally now - we are monitoring closely.

Read the full incident report →

Major October 29, 2025

Multiple EDQ products performance degraded

Detected by Pingoru
Oct 29, 2025, 04:31 PM UTC
Resolved
Oct 30, 2025, 09:54 AM UTC
Duration
17h 23m
Affected: Email ValidationPhone ValidationExperian Address ValidationExperian Email ValidationExperian Phone ValidationAddress Validation (REST v2)
Timeline · 7 updates
  1. investigating Oct 29, 2025, 04:31 PM UTC

    We're currently experiencing a degraded performance for multiple products , our team is currently investigating.

  2. investigating Oct 29, 2025, 04:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 29, 2025, 05:46 PM UTC

    The issues on the impacted products has been mitigated for now and we are monitoring closely.

  4. monitoring Oct 29, 2025, 07:46 PM UTC

    We continue to monitor services closely.

  5. monitoring Oct 29, 2025, 09:31 PM UTC

    We are still monitoring performance of the applications.

  6. monitoring Oct 29, 2025, 10:39 PM UTC

    We continue to monitor the situation closely

  7. resolved Oct 30, 2025, 09:54 AM UTC

    This incident has been resolved. We are still monitoring performance closely.

Read the full incident report →

Major October 23, 2025

High error levels on EAV and GI

Detected by Pingoru
Oct 23, 2025, 07:41 PM UTC
Resolved
Oct 23, 2025, 08:27 PM UTC
Duration
45m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 3 updates
  1. investigating Oct 23, 2025, 07:41 PM UTC

    Customers in UK region may see higher error levels, investigating.

  2. investigating Oct 23, 2025, 07:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

High Response Time for EAV in UK region

Detected by Pingoru
Oct 15, 2025, 08:54 AM UTC
Resolved
Oct 15, 2025, 11:43 AM UTC
Duration
2h 48m
Affected: Experian Address Validation
Timeline · 2 updates
  1. monitoring Oct 15, 2025, 08:54 AM UTC

    Customers may have seen higher response times. We are monitoring the situation closely.

  2. resolved Oct 15, 2025, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 14, 2025

EV Autobatch issue

Detected by Pingoru
Oct 14, 2025, 01:29 PM UTC
Resolved
Oct 14, 2025, 01:29 PM UTC
Duration
—
Affected: Automated Batch Email Validation
Timeline · 1 update
  1. resolved Oct 14, 2025, 01:29 PM UTC

    Some customers may have experienced connectivity issues to Autobatch, this issue is now resolved.

Read the full incident report →

Minor October 9, 2025

Intermittent connectivity with AV SOAP / GI / EAV

Detected by Pingoru
Oct 09, 2025, 10:09 AM UTC
Resolved
Oct 09, 2025, 03:21 PM UTC
Duration
5h 12m
Affected: Experian Address ValidationAddress Validation (REST v2)Address Validation (SOAP)
Timeline · 3 updates
  1. investigating Oct 09, 2025, 10:09 AM UTC

    We are currently investigating this issue

  2. investigating Oct 09, 2025, 10:13 AM UTC

    Some customers may be experiencing higher error levels, or intermittent connectivity issues - We are investigating

  3. resolved Oct 09, 2025, 03:21 PM UTC

    Service is now stable - we are monitoring closely

Read the full incident report →

Notice September 30, 2025

Performance Degraded - Email Validate Services

Detected by Pingoru
Sep 30, 2025, 08:37 AM UTC
Resolved
Sep 30, 2025, 08:37 AM UTC
Duration
—
Affected: Email ValidationExperian Email Validation
Timeline · 1 update
  1. resolved Sep 30, 2025, 08:37 AM UTC

    Some client may have experienced Increased response times and unknown rates from approximately 0748hrs UTC till 0815hrs UTC

Read the full incident report →

Minor September 23, 2025

Incident Notification - P2 - Higher than usual response time on EV Real Time (RT)

Detected by Pingoru
Sep 23, 2025, 09:57 AM UTC
Resolved
Sep 23, 2025, 10:52 AM UTC
Duration
54m
Affected: Email Validation
Timeline · 2 updates
  1. investigating Sep 23, 2025, 09:57 AM UTC

    Some customers using Email Validate may have seen higher response times. We are currently investigating the issue.

  2. resolved Sep 23, 2025, 10:52 AM UTC

    Response times have returned to normal and we are monitoring.

Read the full incident report →

Minor September 15, 2025

Degraded performance on Experian Address Validate and Global Intuitive (GI)

Detected by Pingoru
Sep 15, 2025, 01:30 PM UTC
Resolved
Sep 15, 2025, 02:20 PM UTC
Duration
49m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
  1. investigating Sep 15, 2025, 02:54 PM UTC

    Some customers in the UK may have seen higher response times intermittently. We are investigating

  2. resolved Sep 15, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Degraded performance on Address Validate REST v2

Detected by Pingoru
Sep 10, 2025, 02:45 PM UTC
Resolved
Sep 10, 2025, 04:40 PM UTC
Duration
1h 54m
Affected: Address Validation (REST v2)
Timeline · 2 updates
  1. investigating Sep 10, 2025, 04:58 PM UTC

    Some customers in US region may be seeing intermittent response time spikes

  2. resolved Sep 10, 2025, 05:07 PM UTC

    Response times returned to normal - Operations team are monitoring closely.

Read the full incident report →

Minor August 27, 2025

Degraded performance service Experian Enrichment

Detected by Pingoru
Aug 27, 2025, 03:17 AM UTC
Resolved
Aug 27, 2025, 04:19 AM UTC
Duration
1h 2m
Affected: Experian Enrichment
Timeline · 4 updates
  1. investigating Aug 27, 2025, 03:17 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 27, 2025, 03:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 27, 2025, 04:19 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 27, 2025, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

Email Validation Service Degradation

Detected by Pingoru
Aug 14, 2025, 02:35 AM UTC
Resolved
Aug 14, 2025, 06:19 AM UTC
Duration
3h 44m
Affected: Email ValidationExperian Email ValidationAutomated Batch Email Validation
Timeline · 2 updates
  1. investigating Aug 14, 2025, 05:20 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 14, 2025, 06:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Incident Notification - P2 - Degraded performance on Experian Address Validate - Open

Detected by Pingoru
Jul 30, 2025, 03:12 AM UTC
Resolved
Jul 30, 2025, 05:19 AM UTC
Duration
2h 6m
Affected: Experian Address Validation
Timeline · 2 updates
  1. investigating Jul 30, 2025, 03:12 AM UTC

    We are currently investigating the issue. Some customers may be receiving intermittent errors.

  2. resolved Jul 30, 2025, 05:19 AM UTC

    This incident is now resolved. The issue is no longer happening. Further investigation to root cause is on-going.

Read the full incident report →

Minor July 10, 2025

Incident Notification - P2 - AV SOAP North America

Detected by Pingoru
Jul 10, 2025, 10:54 AM UTC
Resolved
Jul 10, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 10, 2025, 10:54 AM UTC

    Impact - some customers in North America may have seen interruption to service around 0800 UTC on 10 July. This was investigated, and was a routing issue into one of our Datacenters. This is now fixed, and we are monitoring closely.

Read the full incident report →

Minor June 30, 2025

Degraded performance on Experian Address Validate

Detected by Pingoru
Jun 30, 2025, 07:42 AM UTC
Resolved
Jun 30, 2025, 07:57 AM UTC
Duration
15m
Affected: Address Validation (REST v2)
Timeline · 2 updates
  1. investigating Jun 30, 2025, 07:42 AM UTC

    Some customers might be experiencing higher response times - we are investigating

  2. resolved Jun 30, 2025, 07:57 AM UTC

    Fix has been implemented.

Read the full incident report →

Minor June 27, 2025

Degraded performance on Experian Address Validate for AU region

Detected by Pingoru
Jun 27, 2025, 08:12 AM UTC
Resolved
Jun 27, 2025, 10:21 AM UTC
Duration
2h 8m
Affected: Experian Address ValidationAddress Validation (SOAP)
Timeline · 2 updates
  1. investigating Jun 27, 2025, 08:12 AM UTC

    some customers might be experiencing higher response times - we are investigating

  2. resolved Jun 27, 2025, 10:21 AM UTC

    The issue is now fixed. We apologies for any inconvenience this may have caused.

Read the full incident report →

Minor June 10, 2025

Incident Notification - P2 - Address Validate SOAP - OPEN

Detected by Pingoru
Jun 10, 2025, 11:30 PM UTC
Resolved
Jun 11, 2025, 08:30 AM UTC
Duration
9h
Affected: Address Validation (SOAP)
Timeline · 2 updates
  1. investigating Jun 10, 2025, 11:30 PM UTC

    Some USA customers may be seeing intermittent DPV responses. We are currently investigating the issue.

  2. resolved Jun 11, 2025, 08:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2025

HDS - Multitenant UK1

Detected by Pingoru
Jun 02, 2025, 11:38 AM UTC
Resolved
Jun 02, 2025, 01:29 PM UTC
Duration
1h 51m
Affected: United Kingdom [UK1]
Timeline · 2 updates
  1. investigating Jun 02, 2025, 11:38 AM UTC

    When customers log into Data Studio, they will be presented with an error message once a tenant is selected. We are investigating this now as a matter of urgency

  2. resolved Jun 02, 2025, 01:29 PM UTC

    A fix has been implemented, and we are monitoring closely.

Read the full incident report →