Experian incident

Multiple EDQ products performance degraded

Major Resolved View vendor source →

Experian experienced a major incident on October 29, 2025 affecting Email Validation and Phone Validation and 1 more component, lasting 17h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:31 PM UTC
Resolved
Oct 30, 2025, 09:54 AM UTC
Duration
17h 23m
Detected by Pingoru
Oct 29, 2025, 04:31 PM UTC

Affected components

Email ValidationPhone ValidationExperian Address ValidationExperian Email ValidationExperian Phone ValidationAddress Validation (REST v2)

Update timeline

  1. investigating Oct 29, 2025, 04:31 PM UTC

    We're currently experiencing a degraded performance for multiple products , our team is currently investigating.

  2. investigating Oct 29, 2025, 04:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 29, 2025, 05:46 PM UTC

    The issues on the impacted products has been mitigated for now and we are monitoring closely.

  4. monitoring Oct 29, 2025, 07:46 PM UTC

    We continue to monitor services closely.

  5. monitoring Oct 29, 2025, 09:31 PM UTC

    We are still monitoring performance of the applications.

  6. monitoring Oct 29, 2025, 10:39 PM UTC

    We continue to monitor the situation closely

  7. resolved Oct 30, 2025, 09:54 AM UTC

    This incident has been resolved. We are still monitoring performance closely.