Is Experian down?

This is a retrospective notification to customers, that between 00:20 to 01:20 UTC on 11 May 2026, some customers using Email Validate real time might have seen connectivity and or timeouts against the Experian endpoint. This issue is now resolved and we are monitoring closely.

We are currently investigating this issue.

This incident has been resolved.

THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:53 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Address Validate SOAP" which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.

THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:50 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Electronic Updates", which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.

THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:47 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Address Validation REST V2" which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.