Exoscale incident

Increased latency and error rate on compute API in all zones

Exoscale experienced a minor incident on August 20, 2026 affecting CH-GVA-2 and CH-DK-2 and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2026, 09:56 AM UTC
Resolved: Aug 20, 2026, 11:34 AM UTC
Duration: 1h 38m
Detected by Pingoru: Aug 20, 2026, 09:56 AM UTC

Affected components

CH-GVA-2CH-DK-2DE-FRA-1DE-MUC-1AT-VIE-1AT-VIE-2BG-SOF-1HR-ZAG-1API

Update timeline

investigating Aug 20, 2026, 09:56 AM UTC

We are seeing increased latency and timeouts on compute related API endpoints in all zones.
monitoring Aug 20, 2026, 10:15 AM UTC

Mitigations are in place and latency is within acceptable boundaries again. We will continue to monitor the situation.
resolved Aug 20, 2026, 11:34 AM UTC

Error rate and latency have remained stable. Closing the incident.