Exoscale experienced a minor incident on August 14, 2026 affecting BG-SOF-1 and API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
BG-SOF-1API
Update timeline
- investigating Aug 14, 2026, 01:58 PM UTC
NLB API operations are currently not available in sof1. Traffic and functionality of existing NLBs is not affected.
- investigating Aug 14, 2026, 02:20 PM UTC
Our engineers are actively investigating the issue. They found the root cause of the issue and are working to recover the service.
- investigating Aug 14, 2026, 02:26 PM UTC
Our engineers are actively working on recovering the service.
- investigating Aug 14, 2026, 02:33 PM UTC
Our engineers are actively working on recovering the service.
- monitoring Aug 14, 2026, 02:38 PM UTC
The service has recovered, we are monitoring the situation to ensure all work as expected.
- monitoring Aug 14, 2026, 02:54 PM UTC
Service is operational again.
- resolved Aug 14, 2026, 03:00 PM UTC
Service recovered and is fully operational.