Exoscale incident

[NLB] Increased Error Rates and Latencies

Minor Resolved View vendor source →

Exoscale experienced a minor incident on March 31, 2026 affecting AT-VIE-1 and Network Load Balancer NLB, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:49 AM UTC
Resolved
Mar 31, 2026, 12:34 PM UTC
Duration
1h 44m
Detected by Pingoru
Mar 31, 2026, 10:49 AM UTC

Affected components

AT-VIE-1Network Load Balancer NLB

Update timeline

  1. investigating Mar 31, 2026, 10:49 AM UTC

    We’re experiencing increased error rate on some NLBs in VIE1.

  2. monitoring Mar 31, 2026, 11:18 AM UTC

    We have applied a mitigation and are currently monitoring the situation.

  3. investigating Mar 31, 2026, 11:35 AM UTC

    We’re still experiencing issues on customer NLBs. We’re working on mitigating the issue again.

  4. investigating Mar 31, 2026, 11:37 AM UTC

    Issue is still ongoing.

  5. monitoring Mar 31, 2026, 11:45 AM UTC

    We have applied a mitigation again - issue seems to not reappear for now. We’re monitoring the situation and will update accordingly.

  6. resolved Mar 31, 2026, 12:34 PM UTC

    Issue has been resolved.