Exoscale experienced a major incident on April 24, 2026 affecting HR-ZAG-1 and API and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
HR-ZAG-1APINetwork Load Balancer NLB
Update timeline
- investigating Apr 24, 2026, 08:52 AM UTC
We are investigating an increased error rates and latencies on the API. We’ll post an update as soon as we have more information.
- investigating Apr 24, 2026, 08:57 AM UTC
update: increasing severity from informational to major outage
- investigating Apr 24, 2026, 09:08 AM UTC
update: adding NLB in impacted services
- investigating Apr 24, 2026, 09:12 AM UTC
We are applying mitigations to resolve the issue.
- investigating Apr 24, 2026, 09:26 AM UTC
We are still working on mitigations.
- investigating Apr 24, 2026, 09:47 AM UTC
We are still working on mitigation, situation should have stabilized for a subset of NLBs.
- monitoring Apr 24, 2026, 10:05 AM UTC
Mitigation has been fully applied and the service is back to nominal. We are still monitoring the state of the service.
- resolved Apr 24, 2026, 03:52 PM UTC
The incident if fully finished now