Exoscale incident

[API] Increased Error Rates and Latencies

Minor Resolved View vendor source →

Exoscale experienced a minor incident on September 1, 2026 affecting CH-DK-2 and API and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 12:36 PM UTC
Resolved
Sep 01, 2026, 01:32 PM UTC
Duration
56m
Detected by Pingoru
Sep 01, 2026, 12:36 PM UTC

Affected components

CH-DK-2APINetwork Load Balancer NLB

Update timeline

  1. investigating Sep 01, 2026, 12:36 PM UTC

    We are investigating an increased error rates and latencies on the API. We’ll post an update as soon as we have more information.

  2. investigating Sep 01, 2026, 12:47 PM UTC

    We are still investigating the cause of Increased Error Rates and Latencies

  3. investigating Sep 01, 2026, 12:51 PM UTC

    The issue has been identified, we are applying mitigations

  4. investigating Sep 01, 2026, 12:53 PM UTC

    Escalating has it’s impacting the NLB service has well.

  5. monitoring Sep 01, 2026, 12:54 PM UTC

    Mitigation have been applied, service is recovering. We are monitoring the situation

  6. monitoring Sep 01, 2026, 12:55 PM UTC

    Service should be back to nominal. We are monitoring the situation

  7. resolved Sep 01, 2026, 01:32 PM UTC

    All systems operational