Exclaimer incident
Issues attempting to synchronize user data into Exclaimer
Exclaimer experienced a major incident on August 8, 2026 affecting UK: Data: User Synchronization and AU: Data: User Synchronization and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2026, 11:08 AM UTC
We are currently investigaing an issue with Data sync in the UK
- investigating Aug 08, 2026, 11:15 AM UTC
This appears to be more widespread than firs thought.
- identified Aug 08, 2026, 12:28 PM UTC
Exclaimer Engineers have identified the cause of the error, and initial attempts to remediate the issue have not been successful at this time. The team is continuing to work to resolve the error. User data that has been synchronized to Exclaimer previously will continue to be displayed as expected. Another update will be provided within the next hour.
- identified Aug 08, 2026, 01:08 PM UTC
Engineers have been able to identify and confirm a fix and are implementing it in all impacted regions now.
- monitoring Aug 08, 2026, 01:34 PM UTC
Exclaimer engineers have now applied the fix to all impacted regions and have confirmed that data is synchronizing as expected for subscriptions. We are now continuing to monitor for any unexpected issues.
- resolved Aug 08, 2026, 03:00 PM UTC
No further signs or unexpected errors have occurred since the remediation action was taken, and user data is now synchronising to Exclaimer as expected. If you are seeing issues with user information not appearing within Exclaimer as expected, please attempt to manually synchronise user data from within the Exclaimer Portal.