Exclaimer incident

Signature Designer not accessible, redirecting to Home

Minor Resolved View vendor source →

Exclaimer experienced a minor incident on August 20, 2026 affecting UK: UI: Admin User Interface and AU: UI: Admin User Interface and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 12:34 PM UTC
Resolved
Aug 20, 2026, 04:08 PM UTC
Duration
3h 34m
Detected by Pingoru
Aug 20, 2026, 12:34 PM UTC

Affected components

UK: UI: Admin User InterfaceAU: UI: Admin User InterfaceUI: Admin User InterfaceUAE: UI: Admin User InterfaceDE: UI: Admin User InterfaceEU: UI: Admin User InterfaceUS: UI: Admin User Interface

Update timeline

  1. investigating Aug 20, 2026, 12:34 PM UTC

    Engineers are aware of an issue affecting the Signature Designer, which is preventing some customers from editing signature templates. There is no impact to mail flow or signature delivery at this time. We are investigating and will provide a further update within 60 minutes.

  2. monitoring Aug 20, 2026, 12:59 PM UTC

    Exclaimer engineers have resolved the issue, and customers should no longer experience any issues when using the Signature Designer. We are now monitoring for any further issues.

  3. resolved Aug 20, 2026, 04:08 PM UTC

    Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.