Exclaimer incident

Exclaimer Cloud pages not loading as expected

Minor Resolved View vendor source →

Exclaimer experienced a minor incident on August 18, 2026 affecting UK: UI: Admin User Interface and AU: UI: Admin User Interface and 1 more component, lasting 23h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 08:31 AM UTC
Resolved
Aug 19, 2026, 08:20 AM UTC
Duration
23h 49m
Detected by Pingoru
Aug 18, 2026, 08:31 AM UTC

Affected components

UK: UI: Admin User InterfaceAU: UI: Admin User InterfaceUI: Admin User InterfaceUAE: UI: Admin User InterfaceDE: UI: Admin User InterfaceEU: UI: Admin User InterfaceUS: UI: Admin User Interface

Update timeline

  1. investigating Aug 18, 2026, 08:31 AM UTC

    Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal. Remediation work is underway to restore access to these sections of the portal. Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.

  2. monitoring Aug 18, 2026, 10:39 AM UTC

    Our engineers have resolved the issue, and customers should no longer experience any issues when using the Exclaimer Cloud Portal. We are now monitoring to ensure stability remains. If you are continuing to see issues, please don't hesitate to contact our support team, who will be happy to help.

  3. monitoring Aug 18, 2026, 12:23 PM UTC

    Exclaimer Engineers are aware of reports of the Signature Designer failing to load for some customers. Initial remediation actions have been taken, and the Signature Designer should now load as expected for users. We are investigating the cause of the issue now

  4. identified Aug 18, 2026, 01:21 PM UTC

    We have identified an issue within the portal where some buttons are not responding to clicks for some users. Engineers are working now to resolve the issue.

  5. monitoring Aug 18, 2026, 02:21 PM UTC

    Engineers have been able to resolve the issue and have resumed monitoring for any further issues.

  6. resolved Aug 19, 2026, 08:20 AM UTC

    Our engineers have monitored over the evening and confirmed this is now resolved