Exalate experienced a minor incident on July 16, 2026 affecting Synchronisation node, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 11:28 AM UTC
Some Jira Cloud nodes are experiencing instability over the past 30mins. The problem is limited and only affects some customers. We will be providing an update shortly.
- identified Jul 16, 2026, 12:03 PM UTC
We will be actioning a change on Exalate Cloud to improve stability. The impact on your node will be that limited to a restart with the node being unavailable for a couple of min. The inconvenience is regretted.
- identified Jul 16, 2026, 01:38 PM UTC
The rolling restart of the nodes is in progress. You will experience a brief restart on JCloud nodes. We will keep you posted with our progress.
- identified Jul 16, 2026, 03:15 PM UTC
The restart is still in progress and is going without any issues. We will update you as soon as it is completed.
- monitoring Jul 16, 2026, 03:57 PM UTC
All nodes are back to normal operation. We continue to monitor the situation closely.
- resolved Jul 16, 2026, 05:18 PM UTC
After close monitoring, the issue is considered as fully resolved. We will be posting a RCA here in due course.