Exalate experienced a minor incident on December 23, 2021 affecting Synchronisation node, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Synchronisation node
Update timeline
- investigating Dec 23, 2021, 01:01 PM UTC
We are receiving reports of user synchronization failing in jira cloud. We believe the search by email does not give the expected results. Expect an update soon.
- investigating Dec 24, 2021, 08:40 AM UTC
A fix is ready and can be deployed on demand (just reach out to our support) In the mean time it is getting ready for a patch release.
- identified Dec 24, 2021, 06:46 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 25, 2021, 08:40 AM UTC
This incident has been resolved.
- postmortem Apr 01, 2026, 04:17 AM UTC
timeout