Exalate Website Unavailable

Update timeline

1. investigating Mar 13, 2026, 11:56 AM UTC

   We are currently investigating an issue causing the Exalate website to be temporarily unavailable. Our team is actively working to identify the root cause and restore access as quickly as possible. This issue is strictly isolated to the Exalate.com webpage. Please note that Exalate.app and individual Nodes are not affected, and there is no impact on active integrations. We will provide an update within 4 hours, or sooner if new information becomes available.

2. investigating Mar 13, 2026, 01:03 PM UTC

   Update: We are continuing to investigate the performance issues affecting Exalate.com. We have identified an ongoing incident with our hosting provider, Hostinger, and are currently verifying the extent of the impact on our services. You can track their status directly here: https://statuspage.hostinger.com We will provide another update as soon as we have more information, or within the next 4 hours.

3. monitoring Mar 13, 2026, 02:31 PM UTC

   We have identified and mitigated the issue that was causing performance degradation and intermittent unavailability of the Exalate.com website. After implementing mitigation measures, the website is now fully accessible and performing as expected. We have confirmed that Exalate.app, individual Nodes, and all active integrations remained unaffected throughout this incident. Our team will continue to monitor the situation closely to ensure continued stability. We will provide further updates only if the situation changes.

4. resolved Mar 13, 2026, 06:19 PM UTC

   This incident has been resolved.

5. postmortem Mar 31, 2026, 09:46 AM UTC

   **Date:** March 17, 2026 **Duration:** 12:10 CET - 15:00 CET \(2 hours, 50 minutes\) **Impact:** The [exalate.com](http://exalate.com) website was completely inaccessible to all users for the duration of the incident. **Summary:** The hosting environment experienced resource exhaustion triggered by a sudden surge in web traffic. This was further exacerbated by a malfunctioning security plugin. **Timeline:** 12:10 CET: Incident start \(resource exhaustion begins\) 12:28 CET: Issue detected 14:40 CET: Root cause identified 15:00 CET: Service fully restored **Root Cause:** A spike in unique visitors has led to resource depletion on the hosting server. During the investigation, it was discovered that an installed security plugin was behaving inefficiently under high load, significantly compounding the CPU and memory usage, preventing the server from recovering. **Resolution:** Identified and blocked specific IP addresses responsible for an anomalous volume of requests. Deactivated and removed the problematic security plugin. Implemented an alternative solution to handle the plugin's core functionality without the performance overhead. **Preventive Measures:** Investigate and implement automated rate-limiting and IP blocking solutions \(e.g., WAF rules\) to handle traffic spikes.