Exalate incident

Some Exalate Nodes are currently unreachable

Major Resolved View vendor source →
Started
Apr 02, 2026, 03:41 PM UTC
Resolved
Apr 02, 2026, 09:26 PM UTC
Duration
5h 44m
Detected by Pingoru
Apr 02, 2026, 03:41 PM UTC

Affected components

Exalate ConsoleSynchronisation nodeExalate for Azure DevOpsExalate for ServiceNow in Exalate CloudExalate for GitHubExalate for SalesForceFreshdeskFreshservice

Update timeline

  1. investigating Apr 02, 2026, 03:41 PM UTC

    We are investigating some Exalate nodes being unavailable. We will be providing an update shortly on the investigation. Next update within 2 hours - or as soon as we have any relevant updates

  2. identified Apr 02, 2026, 04:37 PM UTC

    The issue was identified and we are currently working on restoring the nodes as soon as possible. Next update within 2 hours or as soon as we have any relevant updates

  3. identified Apr 02, 2026, 06:25 PM UTC

    We continue with the restoration efforts. Some nodes are already available. Next update will be within 2 hours or as soon as we have any relevant update.

  4. monitoring Apr 02, 2026, 07:18 PM UTC

    All nodes have been successfully restored. Our team is closely monitoring the system to ensure continued stability.

  5. resolved Apr 02, 2026, 09:26 PM UTC

    This incident has been resolved.

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